WAN service down in West Kelowna

[Artek1331]

1 am and modem cannot get a WAN address. Reset modem reboot.

Is internet down?

[mdk · Accepted solution]

Please read this Shaw Support page. It describes a scheduled outage on January 22, 2020, from 1 AM to 6 AM (Calgary), in West Kelowna.

[mdk]

There are two more events that may affect Shaw subscribers:

1. "Some Hitron modems may require a pin-hole reset after the latest software update".

2. Extended overnight outage in West Kelowna on January 23, 2020, for 5 hours.