Frequently Asked Questions
Who is Affected and How?
Customers with the below device capabilities will be impacted by the shutdown when roaming in the U.S. as follows:
- 3G-only devices – for these customers, all roaming services will be impacted and you will not be able to use messaging, data and voice services, including 9-1-1 calls which will fail when in the U.S.
- 4G LTE devices that do not support VoLTE Roaming with Shaw Mobile – for these customers, you will no longer be able to use voice services, including 9-1-1 calls which will fail when in the U.S.
The above applies to all such devices with any Canadian carrier, not just Shaw Mobile customers. Roaming services will not be impacted for customers with 4G LTE devices that are VoLTE Roaming compatible.
How Can You Check If You’re Affected?
If your device will be impacted and if you would like to use services while roaming in the U.S., you will need a new device that supports VoLTE Roaming.
To upgrade your device that supports VoLTE Roaming, check out our latest devices.
Enabling VoLTE Roaming for Capable Devices
If your device is already VoLTE roaming-capable, click here to learn how to enable it.
I can use VoLTE on the Shaw Mobile network. Does this mean I can use VoLTE in the U.S.?
Some phones support VoLTE but not VoLTE Roaming. Once our U.S. roaming partners shut down their 3G networks, you’ll need a phone that supports VoLTE Roaming to ensure you are able to continue using voice services in the U.S. If your phone supports VoLTE but not VoLTE Roaming, you’ll have access to data and SMS, but not voice while travelling in the U.S.
The Device Compatibility Tool will be updated regularly as additional phones begin to support VoLTE Roaming.