Changing a Physical SIM Card in My Shaw Mobile
To complete a physical SIM card change in My Shaw Mobile:
- Ensure you have a blank physical SIM card. You can purchase a SIM card from our retail stores and select partners
- Login to My Shaw Mobile
- You’ll be required to complete multi-factor authentication, in which your phone number, PIN, and additional information are required.
- Navigate to the Profile Tab and click on Manage SIM/eSIM
- Select Physical SIM Card
- Enter the New SIM Card Number
- Click Accept on the disclaimer
- Click on Confirm & Change SIM Card
- Insert the new SIM card into your device
- Restart your device
Changing an eSIM in My Shaw Mobile
Before attempting to switch to an eSIM Card, we recommend confirming your phone is eSIM-compatible. To confirm compatibility check out: Shaw Mobile: Enhanced Services and Device Compatibility
Important: Swapping an eSIM with another eSIM is currently not supported via My Shaw Mobile. If you are looking to swap eSIM’s, we recommend using a physical SIM card instead.
To complete an eSIM setup in My Shaw Mobile:
- Login to My Shaw Mobile
- You’ll be required to complete multi-factor authentication, in which your phone number, PIN, and additional information are required.
- Navigate to the Profile Tab and click on Manage SIM/eSIM
- Select eSIM
- Enter your phone’s IMEI number to confirm compatibility
- Click Accept on the disclaimer
- Click on Confirm & Change SIM Card
- Scan the QR code or manually enter the eSIM number into your eSIM compatible device