Shaw Mobile is dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details.
To maintain your account safety and protect you from SIM Swap fraud, your SIM card can only be changed in My Shaw Mobile by the Account Holder or an Authorized Account User.
To complete a physical SIM card change in My Shaw Mobile:
Before attempting to switch to an eSIM Card, we recommend confirming your phone is eSIM-compatible. Use our Device Compatibility Checker to confirm device compatibility.
Important: Swapping an eSIM with another eSIM is currently not supported via My Shaw Mobile. If you are looking to swap eSIM’s, we recommend using a physical SIM card instead.
To complete an eSIM setup in My Shaw Mobile:
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