All Shaw Mobile plans include access to over 450,000 Shaw Go WiFi hotspots across Western Canada. Your Shaw Mobile device is designed to automatically connect and authenticate when you have WiFi turned on and are in-range of the ShawPasspoint or ShawMobileHotspot network names.
Connecting to Shaw Go WiFi
Shaw Mobile devices automatically connect to Shaw Go WiFi hotspots - no sign-in or credentials required. Devices purchased directly from us, or that have service on a compatible device with a Shaw Mobile SIM card installed will automatically connect to either the ShawPasspoint or ShawMobileHotspot networks.
If your device does not automatically connect to Shaw Go WiFi hotspots, it's usually because you brought your own device when you signed up for Shaw Mobile. In these cases, you may need to manually connect to a hotspot for your first-use.
Please ensure you see ShawPasspoint or ShawMobileHotspot as a nearby network in your device’s WiFi settings. The steps may vary slightly based on the phone you are using.
- Visit a Shaw Go WiFi hotspot.
- Open Settings.
- Select WiFi.
- Select ShawPasspoint.
- Scroll up and select AKA for the EAP Method.
- Do not select the option marked as AKA’.
- Select Connect.
Troubleshooting when you BYOD
Always ensure you’ve updated your device to the latest OS version. Most devices with Shaw Mobile service will automatically connect to Shaw Go Wifi, if you're having issues make sure your device is updated and it follows the criteria below.
Android
The following BYOD Canadian model Android phones will automatically connect to the ShawPasspoint and ShawMobileHotspot.
- Samsung Galaxy S8 and newer
- Motorola Moto E5 Play and newer
- LG V20/G7/Q6/X Power 2 and newer
- Huawei Mate 20 Pro/P30 Lite and newer
Apple
- iOS 13 or newer is required for compatibility with Shaw Go WiFi
- iOS 14.5 or higher is compatible with ShawMobileHotspot
- iPhone 5/5C and older are not compatible with either
Brought your own iPhone? Once you insert your Shaw Mobile SIM into your iPhone (or activate an eSIM), you automatically receive the latest Shaw Mobile Carrier Bundle update that will provide an automatic connection to Shaw Go WiFi.
Learn More: How to: Update your iPhone carrier bundle.
Frequently Asked Questions
Does Shaw Go WiFi use any of my mobile rate plan data allowance or affect my monthly Shaw Mobile usage?
No, Shaw Go WiFi use is not counted towards your mobile rate plan data limits. If you’re in a Shaw Go WiFi area, make sure your WiFi is turned on to save on mobile data.
How many phones and devices can I connect to Shaw Go WiFi?
Every active Shaw Mobile device on your account includes no-charge access to the Shaw Go WiFi network, including devices not purchased directly from Shaw (BYOD).
Why is my Shaw Go WiFi internet speed slow?
Your distance from the nearest hotspot and how many people are connected to the same hotspot at the same time may affect your connection speed.
Can I use Shaw Go WiFi on my tablet?
Yes, as long as your compatible tablet has a Shaw Mobile SIM with active service, it will have access to Shaw Go WiFi hotspots.
I am also a Shaw Internet customer, does my Shaw Mobile device count towards my Shaw Go WiFi device limit?
No, your Shaw Mobile device does not count towards your device limit. For an optimal experience we would suggest not registering your Shaw Mobile device using the sign-up process required for Shaw Internet customers. Instead, Shaw Mobile devices should connect using our easy auto-connection capabilities for the ShawPasspoint and ShawMobileHotspot networks.
Can I access Shaw Go WiFi on other devices besides those with active Shaw Mobile service?
Only Shaw Mobile devices with active service can be used on the Shaw Go WiFi network. If you are also a Shaw Internet customer, you can sign-up additional devices to access Shaw Go WiFi.
What is ShawOpen and why can’t I connect to it?
ShawOpen is an additional Shaw Go WiFi network that is only available to eligible Shaw Internet customers. Shaw Mobile customers should not connect to this network for an optimal experience.
How fast is the Shaw Go WiFi hotspot service?
Shaw Go WiFi speeds are dependent on your device, available bandwidth, distance from a hotspot and other factors so will vary. We strive to deliver WiFi speeds that are similar to our cellular network.
Is Shaw Go WiFi included in my service?
Shaw Go WiFi service is included at no extra charge for every active Shaw Mobile device on your account.
Can I stop the automatic connection to Shaw Go WiFi?
If you would like to stop auto connecting to ShawPasspoint or ShawMobileHotspot, follow the steps below:
- Open Settings.
- Select Wi-Fi.
- Select ShawPasspoint or ShawMobileHotspot.
- Turn off Auto reconnect or Auto-join.
- Toggle WiFi Off.
- Toggle WiFi On.
Your device will now no longer re-connect. If you wish to reverse this, simply follow the same steps and re-enable Auto reconnect or Auto-join.
Note: Some devices may only show the option to Forget the network. If you choose this, you may permanently remove access to Shaw Go WiFi.