Charges
Call Forwarding features are available for no extra charge when your mobile device is on either the Shaw network or a Nationwide partner network in Canada.
Additional charges may apply for using Conditional Call Forwarding features while roaming internationally for calls back to Canada from the roaming destinations. To avoid incurring charges we recommend setting up Unconditional Call Forwarding (see below) before roaming, or enabling WiFi Calling on your phone.
Setting Up Call Forwarding
To enable and disable Call Forwarding, type the following instructions in to the dialer/phone app on your device (only one type of Call Forward can be active at a time):
Unconditional Call Forwarding
| Feature Detail |
To Enable |
To Disable |
| Incoming calls to your Shaw Mobile phone number will immediately be re-directed to the forwarded phone number that you have enabled this feature on. |
*21*[10-digit Destination Number]#
i.e. *21*4031234567# then Send or Dial
|
#21# |
Conditional Call Forwarding - No Reply
| Feature Detail |
To Enable |
To Disable |
| Incoming calls to your Shaw Mobile phone number that you do not answer will be redirected to the forwarded phone number that you have enabled this feature on. |
*61*[10-digit Destination Number]# |
#61# |
Conditional Call Forwarding - Not Reachable
| Feature Detail |
To Enable |
To Disable |
| When your mobile phone is off or has no service, incoming calls to your Shaw Mobile phone number will be re-directed to the forwarded phone number that you have enabled this feature on. |
*62*[10-digit Destination Number]# |
#62# |
Conditional Call Forwarding - Busy
| Feature Detail |
To Enable |
To Disable |
| If your Shaw Mobile phone number is busy, incoming calls will be re-directed to the forwarded phone number that you have enabled this feature on. |
*67*[10-digit Destination Number]# |
#67# |