Call Forwarding is included as a feature with all Shaw Mobile rate plans and is part of our Call Control suite of services. Call Forwarding lets you redirect incoming calls from your Shaw Mobile phone number to another Canadian phone number.

Learn more: Understanding Call Control on your Shaw Mobile Phone

Charges

Call Forwarding features are available for no extra charge when your mobile device is on either the Shaw network or a Nationwide partner network in Canada.

Additional charges may apply for using Conditional Call Forwarding features while roaming internationally for calls back to Canada from the roaming destinations. To avoid incurring charges we recommend setting up Unconditional Call Forwarding (see below) before roaming, or enabling WiFi Calling on your phone.

Setting Up Call Forwarding

To enable and disable Call Forwarding, type the following instructions in to the dialer/phone app on your device (only one type of Call Forward can be active at a time):

Unconditional Call Forwarding

Feature Detail To Enable To Disable
Incoming calls to your Shaw Mobile phone number will immediately be re-directed to the forwarded phone number that you have enabled this feature on.

*21*[10-digit Destination Number]#

i.e. *21*4031234567# then Send or Dial

#21#


Conditional Call Forwarding - No Reply

Feature Detail To Enable To Disable
Incoming calls to your Shaw Mobile phone number that you do not answer will be redirected to the forwarded phone number that you have enabled this feature on. *61*[10-digit Destination Number]# #61#


Conditional Call Forwarding - Not Reachable

Feature Detail To Enable To Disable
When your mobile phone is off or has no service, incoming calls to your Shaw Mobile phone number will be re-directed to the forwarded phone number that you have enabled this feature on. *62*[10-digit Destination Number]# #62#


Conditional Call Forwarding - Busy

Feature Detail To Enable To Disable
If your Shaw Mobile phone number is busy, incoming calls will be re-directed to the forwarded phone number that you have enabled this feature on. *67*[10-digit Destination Number]# #67#

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