Shaw Mobile: Group Messaging

Group Messaging is the ability to send text, picture and video messages between multiple recipients of a group conversation using multimedia messaging (MMS).

In order to have a successful group conversation, it requires all recipients of the message to be with a carrier and device that supports Group Messaging. 

Chat features (RCS) for Android and iMessage for Apple devices can also offer alternative, enhanced group messaging experiences.

Enable group messaging on your device

Compatibility for group messaging depends on the manufacturer and device model, messaging application being used, and carrier support for the members in the group conversation. Most modern smartphones will support Group Messaging. Please follow the steps below to ensure you have the setting turned on:

Apple Messages

  1. Enter the System Settings (iOS settings).
  2. Scroll down and select Messages.
  3. Scroll down and turn on MMS Messaging and Group Messaging.

Samsung Messages

  1. Enter the app.
  2. Select the menu icon.
  3. Select Settings.
  4. Select More Settings.
  5. Select Multimedia Messages.
  6. Ensure ‘Group Conversation’ is set to ON.

Google Messages

  1. Enter the app.
  2. Select the menu icon.
  3. Select Settings.
  4. Select Advanced.
  5. Ensure ‘Group messaging’ is set to “Send an MMS reply to all recipients (group MMS)”

Update network settings

To ensure that group messaging works properly, you may have to update your network settings. This can be done automatically by sending a text to a short code which will send settings to your phone to help configure internet and network access.

See our page on Troubleshooting your Shaw Mobile Internet Connection for steps on how to automatically (or manually) update your network settings.

Who can I message?

With your Shaw Mobile phone, you’ll be able to send Group Messages on the following Canadian networks:

  • Bell
  • Rogers
  • Telus
  • Videotron
  • Eastlink (may display “Subject: No Subject / Sans Objet” with each message)
  • Sasktel (may not receive some messages if sending large sized images)

With your Shaw Mobile phone, you’ll be able to send Group Messages on the following US networks:

  • T-Mobile
  • Verizon
  • AT&T

Creating a group message

Apple Messages

  1. Enter the app.
  2. Tap the Compose button.
  3. Enter the names/numbers you wish to start a conversation with.
  4. Type your message and click the send button.
  5. Note:  Group MMS messages will appear in green text bubbles, whereas Group iMessage messages will appear in blue text bubbles.

Samsung Messages

  1. Enter the app.
  2. Select Start Chat.
  3. Enter the names/numbers you wish to start a conversation with.
  4. Type your message and click the send button.

Google Messages

  1. Enter the app.
  2. Select Start Chat.
  3. Enter the names/numbers you wish to start a conversation with.
  4. Type your message and click the send button.

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