Shaw Mobile offers IP Relay to deaf and hard-of-hearing individuals to place and receive text-based relay calls from their mobile device or personal computer.
IP to Voice calls within North America are free of charge to the IP caller. International and directory assistance calls will be charged at regular rates and will appear on your Shaw Mobile invoice.
To use the service, you must register for Shaw Mobile IP Relay by creating an account that will provide you with a 9-digit number and password. The IP Relay Service uses an IP Relay operator to connect an IP Relay caller to a voice party and calls are strictly confidential.
To receive a call using the IP Relay you must be logged into Shaw Mobile IP Relay. When you make a call, your 10-digit registered Shaw Mobile number will be displayed on the other person's caller ID screen. This way, they'll know it is you and will be more likely to answer the call.
For voice callers to place a call using IP Relay they will need to dial the toll-free Shaw Mobile IP Relay number 1-855-489-7429 and provide the IP Relay operator with your dedicated 9-digit number, the IP Relay operator will then connect to your IP number and you’ll see the voice caller’s number displayed and have the option to accept or ignore the incoming call. If you are not logged into IP Relay web page or you choose to ignore an incoming voice call, the voice caller will have the option to leave a text message. Messages will be displayed on your "Make a Call" screen.
Shaw Mobile IP Relay supports the following calls:
Calls to 900 numbers and IP to IP calls are not supported
To register for the service, you’ll need to have active Shaw Mobile service and a compatible handset. For details on device compatibility click here.
You can also access the service using a personal computer, just ensure you are using:
To create an IP Relay account just follow the steps below:
You will be notified by e-mail of your registration status within 24 to 48 hours. A successful registration e-mail will include your 9-digit IP Relay number and password information
Once you have registered for Shaw Mobile IP Relay take the steps below to complete a call:
To make a two-line Voice Carry Over (VCO) IP Relay Call follow the steps below:
To use your IP Relay Address Book, follow the steps below:
Updating your Profile
Note: Updating your profile information is your responsibility. Please keep all address information up to date in case of emergency.
Updating your Preferences
You’ll have the option to update your language & font preferences at the top of the IP Relay page. Follow the steps below to make the changes:
Note: Remember to save your changes. Changes to your preferences will be updated the next time you login
While you can use the IP Service to dial emergency service, we urge you to call 911 using your TTY (if available) for emergency calls to avoid possible life-threatening delay.
Registering your number for IP Relay Services
To ensure emergency personnel know where to go in an emergency you must register your number for IP Relay Services.
You must provide a physical address where you want emergency personnel to go in an emergency and cannot use a P.O Box as emergency services cannot be dispatched to post office box addresses. It is your responsibility to ensure that this information is up to date. To make changes or updates on your account profile, simply log in to the IP Relay page.
Contacting Emergency Services
If you need to contact emergency services such as police, fire, and ambulance using Shaw Mobile IP Relay, the IP Relay operator will route your emergency call over the E911 network to the nearest public safety answering point (PSAP) based on your registered Shaw Mobile phone number. To contact emergency services using IP Relay select the emergency button from the Shaw Mobile IP Relay Make a call tab.
You’ll need to provide the following information to the IP Relay operator even if you have a registered Shaw Mobile phone number on file:
If you get disconnected from the operator during an emergency call, the operator will complete the call to emergency services and provide them with your information.