Frequently asked questions
Are there rate plan or add-on limitations when signing up as an existing residential customer and not conducting a credit check?
All Shaw Mobile Rate Plans can be selected for the four (4) lines of service that are granted to you should you meet qualifying criteria. Additionally, all Add-Ons, One-Time Passes and Roaming options can be added to these lines. The total for all Rate plans, Add-Ons, Roaming Passes, One-Time Passes and Pay-Per-Use charges cannot exceed $300 monthly on your account. To increase this limit, please visit a retail location to conduct a full credit check.
I initially signed-up with my own device, but now would like to upgrade or get a new device – what should I do?
No problem! We have a wide range of devices available at our retail locations. In order to upgrade to a new device on MyTab, you must visit a retail location to conduct a full credit check.
I’m new to Shaw residential Internet and have been a customer for less than 6 months - do I qualify for four (4) lines of Shaw Mobile service?
If you’re new to Shaw residential services (less than 6 months), you may qualify for four (4) lines of Shaw Mobile service. In order to qualify, you must have conducted a credit check for residential services or provided an upfront payment for your residential services when you initially signed up. If you did not conduct a residential credit check or provide an upfront payment, you can visit a retail location to conduct a full credit check to get started. Alternatively, your account will become eligible after 6 months, if all other eligibility criteria are met.
What is the difference between a soft and hard/full credit check?
While soft and hard credit checks provide similar data a soft credit check is usually performed when an organization wants to pre-approve you for a loan. Performing a hard credit check is an industry-standard when an organization needs to access your credit report to validate if the organization should be extending some form of credit to you. A hard credit check is one that is recorded on your credit report and may impact your credit score.
What are Shaw Residential services?
If you subscribe to any of Shaw’s residential Internet, TV, or Home Phone packages, you’re classified as a Shaw residential customer. At this time, Shaw Business and Shaw Direct products are not eligible for this program.
I received my SIM cards, can I activate them at a Shaw retail location?
At this time, SIM cards mailed to your address can only be activated by contacting us directly using call or chat instructions included with the delivery. If you visit a retail store, you will only have the option to sign-up for Shaw Mobile with a full credit check