Visual Voicemail is available for all Shaw Mobile rate plans and is an Add-On feature that allows customers to easily access their voicemail messages directly from their device, without having to dial-in. Voicemail messages are downloaded to your device and can be played by tapping on the message in the Voicemail tab in the Phone app. You can also fast-forward, rewind, and pause message playback.

Visual Voicemail uses mobile data to retrieve and download messages. Roaming charges may apply if the service is used outside of the Shaw network.

Visual Voicemail is currently only available to iOS.Transcription services are available when Siri is enabled.


Visual Voicemail is available as an Add-On for all Shaw Mobile rate plans.

To use the Visual Voicemail service, you’ll need to:

  • Set up your Voicemail services
  • Subscribe to Visual Voicemail online in My Shaw Mobile
  • Compatible devices:
    • iPhone 5S or newer

Setting up Voicemail

Before activating Visual Voicemail, you’ll need to set up the included standard voicemail service on your iPhone using the following steps.

On iPhone:

  1. Go to the Phone app
  2. Tap the Voicemail tab
  3. Select Set Up 
  4. Follow the onscreen prompts to setup your voicemail password and greeting

Subscribing to Visual Voicemail

If you would like to subscribe to Visual Voicemail, you can do so online in My Shaw Mobile. Once logged in:

  1. Go to Plan & Device Details and select Purchase Add-Ons
  2. Locate Visual Voicemail
  3. Select the Add to My Plan button
  4. Agree to the terms and conditions then select Confirm

Troubleshooting Visual Voicemail

If you’re experiencing issues accessing your Visual Voicemail, the following steps may help:

  1. Confirm you are subscribed to the service
  2. Confirm you have setup the standard voicemail service
  3. Confirm you have paid your monthly subscription fee
  4. Complete a power cycle by turning your phone off and on
  5. If you’re still having trouble accessing your Visual Voicemail, contact us

For iPhone

  • Confirm you have an iPhone 5S or newer device
  • Confirm your iPhone has Carrier Bundle 32.1 or newer and iOS version 11.3.x or newer
  • Confirm you have completed the setup on your iPhone

Frequently Asked Questions

Why is there sometimes a delay in receiving messages on Visual Voicemail?

To receive Visual Voicemail messages, you must have access to a cellular network or have WiFi Calling enabled. Visual Voicemail is not available on a WiFi connection if WiFi Calling is not active.

Does Visual Voicemail use mobile data from my plan?

Visual Voicemail will use mobile data from your plan. Data charges may apply when roaming.

Can I access Visual Voicemail while travelling?

Visual Voicemail can only be accessed through your mobile network's data roaming connection. Data charges will apply if you're using Visual Voicemail while travelling.

How many Visual Voicemail messages can I save?

Visual Voicemail is just a way to access your Voicemail messages. The maximum number of messages that can be saved and stored depend on your Voicemail message limits.

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