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After join Shaw mobile , some incoming call goes directly to voicemail

Grasshopper

It was connected to Shaw when somebody was calling me and the phone was not in use.

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-- please use the "reply" button on your original questio...

Grand Master

@ninggy -- please use the "reply" button on your original question, rather than opening a new question.

 

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Same this is happen to our family. We just added 3 phones...

Grasshopper

Same this is happen to our family. We just added 3 phones on the shaw plan. We can't receive incoming calls when on the Shaw network and phone is not in use

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-- we just added 3 phones Did you activate them at a Shaw...

Grand Master

@rorr -- we just added 3 phones

Did you activate them at a Shaw retail-store, or at some kiosk (such as inside my local Walmart) that tested them, and inserted a new SIM card?

Were they brand-new, never activated, phones, or are you switching them from another wireless company?

Are the phones "locked" to that previous company (Rogers? Bell? Telus?) or are they "unlocked"?

If they are iPhone devices, access "Settings", and then "Reset", and then "Reset Network Settings", and try again to send/receive.

Note that this is a peer-to-peer discussion forum, not a path to Shaw (Mobility) Support. Please contact them, for more trouble-shooting.

 

 

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