Hi - I haven't changed anything on my Iphone and suddenly I can not sent or receive emails via my Shaw email using the Outlook app. I don't get an error message, the outgoing emails just sit in the outbox.
I use this Outlook app for my work email and it continues to work fine.
I have deleted and reinstalled my email, updated my Iphone (using IOS 14.7 on Iphone 12), updated my Outlook and nothing is working.
Called Shaw and they say since my webmail is working it's not their problem. Waiting for a call back from Apple, as they recommended deleting and reinstalling the Shaw email.
Has anyone had this issue? Can anyone help?!
@MSLauer -- when you are trying to check your Shaw E-mail, is your iPhone connected to your "home" WiFi network?
If it is not, is it connected to the Shaw Mobile cellular network, or to some other cellular company's network, using "data" over some cellular network?
Is it connected via WiFi to the "ShawOpen" or "ShawGo" access-points ?
I don't know if your delete/reinstall refreshed the network settings, i.e., using "mail.shaw.ca" and IMAP, and a specific TCP/IP port-number.
Did you (or some family member) change your E-mail password for your Shaw E-mail ID?
Hi - I have been connected to my home WIFI and also my work WIFI. I used to be able to send emails from anywhere (even without WIFI). I checked all my settings and they match what SHAW says they should be. Again this worked up until Monday evening and then suddenly stopped...
No, I am the only one who does this (kids are grown and gone and my husband doesn't ever fiddle with our home emails).
@MSLauer -- can you logon to Shaw WebMail, just to prove that the password for your E-mail is correct?
Have you contacted Shaw (1-888-472-2222 or www.shaw.ca/chat ) to get them to trouble-shoot?
Yes I can login to webmail. Have contacted Shaw but they say it’s nothing to do with them.
@MSLauer I just use iOS Mail, but here are some screenshots of my settings, if that helps.
Incoming settings.
Outgoing settings.
@MSLauer -- have contacted Shaw, but they say it's nothing to do with them
Hmm. Shaw email using Outlook on iPhone -- and they deny ? Ouch!
Did they forget to check their own knowledge-base articles, e.g., How to setup Shaw email on an Apple iPhone or iPad (iOS 11) ?? Double-ouch!
If you use that article, and still have problems, contact Shaw again, and ask them to help you understand that web-page.
Maybe, one of this forum's moderators: @shaw-ada
will see this discussion thread, and jump in to help you.
Maybe.