It has been 12 days since I switched to Shaw mobile. I st...

susanwatson
Grasshopper

It has been 12 days since I switched to Shaw mobile. I still cannot send or receive calls. Before I switched I verified my phone was compatible: 

Even with roaming enabled I cannot call; It fails with 'not registered on network'

It has been a week since the support ticket was opened. No one has picked it up yet. 

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-- I cannot call From a Shaw web-site: How to troubleshoo...

mdk
Grand Master

@susanwatson -- I cannot call

From a Shaw web-site: How to troubleshoort your Shaw Mobile Internet Conection  ...

Updating your Carrier Bundle for iPhone

You should automatically receive the latest Shaw Mobile Carrier Bundle update once you insert your Shaw Mobile SIM into your iPhone or activate your Shaw Mobile eSIM. For more information check out How To: Update your iPhone Carrier Bundle.

If you are having issues accessing data on an iPhone you brought with you to Shaw Mobile, please follow the steps below:

  1. Go to Settings
  2. Tap on General
  3. Tap on Profile
  4. Remove the previous profile by tapping on it and then tapping Remove Profile
  5. Data should be working now.

Note: For new Bring Your Own Device (BYOD) customers, ensure the Shaw Mobile Carrier Bundle is installed before or after this process. If no configuration profile is installed, you will not be able to see the Profile option within the Settings screen.

 

Does this help?

 

 

 

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Please be honest. Haft of the truth is lie.

Yogurt
Grasshopper

Please be honest. Haft of the truth is lie.

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-- Haft [sic] of the truth is lie HAFT: the handle of a k...

mdk
Grand Master

@Yogurt -- Haft [sic] of the truth is lie

HAFT: the handle of a knife, ax, or spear.

Which half?  To which comment, above, are you referring?

 

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Depends where you live and I am near Pacific Spirit Park...

NearUBC
Grasshopper

Depends where you live and I am near Pacific Spirit Park in Vancouver.  Before I switched, I checked their coverage map and it showed my house and surrounding area should have been as good as being in downtown Vancouver but it isn't.  Usually, our home Shaw WIFI assists us with our phones but the other day, during a power outage, it showed how bad the coverage is as we had no data, phone or text, nada!  It was like being back in the 80's.  Friends on Shaw who live (and stay) downtown have no such issues.  Again depends where you live and where you travel to.  

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-- the other day, during a power outage, it showed how ba...

mdk
Grand Master

@NearUBC -- the other day, during a power outage, it showed how bad the coverage is as we had no data, phone or text, nada!  

Did the power-outage affect the Shaw cellular-tower closest to your mobile phone? I wonder if there was "battery-backup" -- which would only work for under 30 minutes, or a backup diesel-fuel generator that failed to start?

Were you able to switch your mobile from connecting to the "Shaw" cellular network to the "Nationwide" cellular network (using Rogers/Bell/Telus cell-phone towers) ? Or, were those towers also out-of-commission ?

 

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