Voice while roaming

6968
Grasshopper

My elderly father is traveling and added a roaming package with voice, text, data however he cannot make calls nor can I call him.  His phone is not in airplane mode but says no service.  How do we fix this???He is in the USA so not overseas and does not know how to access.  Phone is not in airplane mode.  Any suggestions???

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Is his cell-phone unlocked? Some older phones are not.My...

mdk
Legendary Grand Master

Is his cell-phone unlocked? Some older phones are not.My suggestion is to find a Walmart, and get a competent Walmart employee to insert a "test" SIM-card into his phone, as "proof of concept" that the phone will accept a different SIM-card.

Then, see: https://www.walmart.com/browse/cell-phones/phone-data-plans/1105910_4960552

for various cell-phone "plans".

Of course, he will have to tell you his new telephone-number.

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Which phone does he have? The US did shut down 3G, but th...

rstra
Grand Master

@6968Which phone does he have? The US did shut down 3G, but this is unlikely the problem.

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He has an iphone 6.  Imessage and data work, just not the...

6968
Grasshopper

He has an iphone 6. Imessage and data work, just not the phone/calling

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It doesn't need to be unlocked, he had a shaw plan added...

6968
Grasshopper

It doesn't need to be unlocked, he had a shaw plan added and confirmed multiple times by shaw but calling does not connect

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see above, do you think because of a 6?  He was down in U...

6968
Grasshopper

@rstrasee above, do you think because of a 6? He was down in US in Feb and had no problem

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They are just finishing shutting down 3G. Maybe he needs...

rstra
Grand Master

@6968They are just finishing shutting down 3G. Maybe he needs to enable LTE?

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- I will get him to try that...really just need to get hi...

6968
Grasshopper

@rstra- I will get him to try that...really just need to get him a new phone...Thank you 🙂

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Worth a try. I think that the iPhone 6 is not compatible...

rstra
Grand Master

@6968Worth a try. I think that the iPhone 6 is not compatible with Freedom/Shaw’s LTE, so he is likely using their 3G. Anything iPhone 8 or higher will support band 66. It would be a worthwhile upgrade.

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From Apple's web-site, the iPhone SE (first generation),...

mdk
Legendary Grand Master

From Apple's web-site, the iPhone SE (first generation), iPhone 6, and iPhone 7 support 4G LTE cellularwith the footnote:  5G, Gigabit LTE, LTE, VoLTE, and Wi-Fi calling are available in select markets and through select carriers. 

 

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