Phone Articles

Phone Articles

Need help with your home phone?

Get all the information you need to know about your Shaw Home Phone. From equipment guides, to setting up voicemail, and even how to make the most of our international calling rates and plans.

33 Articles

How to fix no dial tone issues on my Shaw Home Phone

Scenario: You are not receiving a dial tone on any of your Shaw home phones and are looking to troubleshoot the issue. Quick Answer: Check that the phone cable connection is correctly connected to the back of your DPT. Check that your Digital Phone T... Read more

Shaw Home Phone FAQs

Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. Shaw Home Phone FAQsShaw Home Phone Troubleshooting FAQs Di... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarise you with your Arris TM502. If you have a Motorola SBV5120, Motorola SBV5220 or Arri... Read more

How to reset an Arris TM502 Digital Phone Terminal

Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more

How to Power Cycle your Shaw equipment

This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of equ... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Digital Phone Terminal). On this pag... Read more

How to reset a Motorola SBV 5220 Digital Phone Terminal

Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or DPT. This guide refer... Read more

How to deal with scam phone calls to Shaw customers

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

New Area Code - Alberta (825)

Learn about the new (825) area code that was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Commission (CRTC) had announced that ... Read more

How to change language options on Shaw Voicemail

In this article, you will find information on how to change your Shaw voicemail service from the default English to the language option of your choice. Customers who are setting up their voicemail for the first time will be asked upon setup which lan... Read more

How to reset an Arris TM602 Digital Phone Terminal

Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide r... Read more

Shaw Prepaid Calling Plan

Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone. To learn more about S... Read more

How to set up and access your Voicemail service

Learn how to setup your Shaw Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below... Read more

Fax Machines: Frequently Asked Questions

Learn how you can set up your fax machine to your digital phone to send and receive faxes with our Frequently Asked Questions. A fax machine can be used with Shaw Digital Phone, allowing you to send and receive fax messages. On this page, you will fi... Read more

How to reset a Motorola SBV 5120 Digital Phone Terminal

Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers direc... Read more

Shaw Long Distance Rates

To review the current long distance rates for your phone plan please visit our Home Phone page on shaw.ca Found here: Shaw Home Phone How to: Input your address details at the top of the page to ensure location is accurate Select your phone packaging... Read more

Voicemail Support Resources

This article provides a list of Voicemail support resources that will help you better understand how to use your Shaw Voicemail service. Voicemail Support information and resourcesUse these resources to troubleshoot any Shaw Voicemail issues that you... Read more

Voicemail Key Codes

Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail messages. You can use voicemail key c... Read more

TALK TO US
Need more help?