Phone Articles

Phone Articles

Need help with your home phone?

Get all the information you need to know about your Shaw Home Phone. From equipment guides, to setting up voicemail, and even how to make the most of our international calling rates and plans.

33 Articles

How to fix no dial tone issues on my Shaw Home Phone

You are not receiving a dial tone on any of your Shaw home phones and are looking to troubleshoot the issue. Check that the phone cable connection is correctly connected to the back of your DPT. Check that your Digital Phone Terminal (DPT) is connect... Read more

Shaw Home Phone FAQs

Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. Shaw Home Phone FAQs Shaw Home Phone Troubleshooting FAQs D... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarise you with your Arris TM502. If you have a Motorola SBV5120, Motorola SBV5220 or Arri... Read more

How to reset an Arris TM502 Digital Phone Terminal

Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more

How to Power Cycle your Shaw equipment

This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of equ... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Digital Phone Terminal). On this pag... Read more

How to reset a Motorola SBV 5220 Digital Phone Terminal

Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or DPT. This guide refer... Read more

How to deal with scam phone calls to Shaw customers

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

New Area Code - Alberta (825)

Learn about the new (825) area code that was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Commission (CRTC) had announced that ... Read more

How to change language options on Shaw Voicemail

In this article, you will find information on how to change your Shaw voicemail service from the default English to the language option of your choice. Customers who are setting up their voicemail for the first time will be asked upon setup which lan... Read more

How to reset an Arris TM602 Digital Phone Terminal

Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide r... Read more

Shaw Prepaid Calling Plan

Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone. To learn more about S... Read more

How to set up and access your Voicemail service

Learn how to setup your Shaw Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below... Read more

Fax Machines: Frequently Asked Questions

Learn how you can set up your fax machine to your digital phone to send and receive faxes with our Frequently Asked Questions. A fax machine can be used with Shaw Digital Phone, allowing you to send and receive fax messages. On this page, you will fi... Read more

How to reset a Motorola SBV 5120 Digital Phone Terminal

Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers direc... Read more

Shaw Long Distance Rates

To review the current long distance rates for your phone plan please visit our Home Phone page on shaw.ca found here: Shaw Home Phone. You can also see which long distance features are included with your Shaw phone package by visiting our Shaw Phone ... Read more

Voicemail Support Resources

This article provides a list of Voicemail support resources that will help you better understand how to use your Shaw Voicemail service. Voicemail Support information and resources Use these resources to troubleshoot any Shaw Voicemail issues that yo... Read more

Voicemail Key Codes

Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail messages. You can use voicemail key c... Read more

Hardware Information - Motorola SBV 5220 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this pag... Read more

Hardware Information - Arris TM602 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you... Read more

How to activate/deactivate Voicemail through My Shaw

Learn how to activate or deactivate Voicemail through your My Shaw account. By logging in to My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail. Please note: this feature does not include the... Read more

Star Codes / Value Added Features

Star codes allow you to access additional features on your phone. Value-added features and star codes are available to Shaw Phone customers. The exact availability of these features depends on which Shaw Phone package you are currently subscribed to.... Read more

Shaw Digital Phone Terminal wiring guide

Learn how to check the connections of your Shaw Digital Phone Terminal (DPT). While your Shaw Home Phone Service was installed by one of Shaw’s professional installation technicians, a situation may arise where you will need to verify the connections... Read more

How to access My Shaw Voicemail

This article will help you learn how to access and listen to your My Shaw Voicemail. My Shaw allows direct access and control over the voicemail messages you receive, as well as any of the more advanced features included with your specific phone pack... Read more

My Shaw Home Phone features

My Shaw provides access to various Shaw Home Phone features including voicemail through a convenient and easy-to-use website. This guide contains simple information about and instructions on getting the most out of your Shaw Home Phone. Note that acc... Read more

How to fix no dial tone on all phones issue

This guide is meant to provide instruction should you find that none of the phones in your home can access a dial tone. If when you lift the earpiece or activate your cordless handset, you are without a proper dial tone and cannot make or receive cal... Read more

How to troubleshoot no dial tone on a single phone

Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm that your home phone service is wo... Read more

How to perform a DPT Pin-hole Reset

This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to re... Read more

Understanding your Digital Phone Terminal

Learn about your Shaw Digital Phone Terminal (DPT). Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal. The DPT is the heart of your home's phone service and needs to be properly connected into your household... Read more

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