Landline will not connect to Mobile Phone

jenke
Grasshopper

I have purchased a new mobile and I am not able to call from Shaw Landline.  The mobile rings then disconnects.  

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Re: Landline will not connect to Mobile Phone

Moderator
Moderator

Hey jenke,

Thank you for reaching out! That is certainly odd. Does your Shaw Landline work with dialing to other mobile phone numbers? Also, are you able to make a test call your new mobile phone with a different landline or mobile phone to see if it rings through? 

Keep me posted,

Tony | Community Mod.

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Re: Landline will not connect to Mobile Phone

jenke
Grasshopper

Thanks for your reply Tony.  The calls from my landline to the mobile kept disconnecting for about three days.  When I called Shaw Phone Support the rep. called from two separate phones and the Shaw to my mobile disconnected.   Shaw telephone support created a ticket but never heard back.      The connection between my landline and the mobile works now.  

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Re: Landline will not connect to Mobile Phone

Moderator
Moderator

 ah, very odd. Glad to hear it is working now. Let me know if you have any other questions

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