Long distance poor call quality

hcheng
Grasshopper

I've noticed that the long distance calls have very poor call quality.  When I call my parents overseas, they can barely hear me and there is also an intermittent lagging issue.  This has never happened when they call me so this is clearly a Shaw issue.  Is there any way that the call quality can be improved?

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Give us a call by dialing 611 from your home phone so we...

Moderator
Moderator

@hcheng Give us a call by dialing 611 from your home phone so we can investigate this further with you. This will involve making some test phone calls to the affected number, so it may be nice to give your parents a quick heads up in advance, and get in touch with us at a time that would be appropriate to phone them in their time zone. 

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I have the same issue too.  Unplug the machine and remove...

Brandonpai
Grasshopper

I have the same issue too.  Unplug the machine and remove the battery and put it back /plug the power still the same.  This impact me for 2.months.  hope they can figure out the problems.

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