New voicemail system: Terrible - how to rewind messages

Not applicable

The new voicemail system sucks. I want to rewind or pause the message, I can't now.

The system is not intuitive. Typically pressing 1 will rewind your message. Now you're booted to the main menu.

Please fix. Thank you.

0 Kudos
3 Replies

Re: New voicemail system: Terrible - how to rewind messages

Moderator
Moderator

Hi michael_carlione 

Pressing 1 should take you back to the previous message, or to the menu if there aren't any messages to go back to. If you press 11 it should allow you to fast forward, and 33 to rewind. You can find more information about the Voicemail Key Codes on https://community.shaw.ca/docs/DOC-1344

0 Kudos
Reply
Loading...

Re: New voicemail system: Terrible - how to rewind messages

Not applicable

Yeah, that doesn't work. Thankfully, we don't receive many calls. In fact, I would disconnect the phone service, but my wife wants to keep it. 

When we call Shaw, they insist on coming over. When they do, they can't find a solution. At best, they replace the equipment, but since the issue is [somewhat] random, the issue returns. 

0 Kudos
Reply
Loading...

Re: New voicemail system: Terrible - how to rewind messages

Not applicable

BTW, 33 is not intuitive to rewind messages. Why Shaw chooses to be different than other IVR systems. That's part of my rant/issue.

0 Kudos
Reply
Loading...
TALK TO US
Need more help?