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Unable to manage Telephone services on My Shaw website

tmg2019
Grasshopper

I can login to My Shaw and see my other services, but the Telephone section returns "

Whoops! We are unable to retrieve this information at the moment.

Please refresh the page, or come back later."

It's been this way for a week. Any suggestions?

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Shaw technical telephone support forwarded the problem to...

tmg2019
Grasshopper

Shaw technical telephone support forwarded the problem to the "back room" last Thursday and it was cleared up on Sunday - I assume part of weekend maintenance.

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I'm not seeing any current issues with the telephone sect...

Moderator
Moderator

@tmg2019 I'm not seeing any current issues with the telephone section of MyShaw on my end. Are you seeing the same error message in both online at https://my.shaw.ca/ and in the MyShaw app? 

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Shaw technical telephone support forwarded the problem to...

tmg2019
Grasshopper

Shaw technical telephone support forwarded the problem to the "back room" last Thursday and it was cleared up on Sunday - I assume part of weekend maintenance.

View solution in original post

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Solved by Shaw.

tmg2019
Grasshopper

Solved by Shaw.

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I am having issues with your phone line as well.

meanone
Grasshopper

I am having issues with your phone line as well.

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What is the issue that you're encountering with your phon...

Moderator
Moderator

@meanone What is the issue that you're encountering with your phone service? 

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