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How to get Shaw to cancel my service

Grasshopper

My service ends on the 1st, i've been trying to cancel it for 2 weeks now. I get on the phone line put my # for call back and for the 6th time today... as soon as i was put as position 1 in the queue(from the callback) my call was dropped. I have spoken with customer reps twice now and they "transfer" me.. and it just drops me (all after they find out i want to cancel). I have filed a CRTC complaint, but i dont know how else to cancel my service.

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