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Wait Time for Phone Support

SGS
Grasshopper

What is the real wait time today for phone support?  I have been waiting on the phone for just over four hours now with no further indication of where I am in the queue or how much longer.  For the service I require the Shaw page indicates that phone is the only option.  Even so I tried chat line and messenger with no success either.  Is there an unposted outage or no support today?  Thanks.

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