I have been trying for 3 days to talk to a person that can disconnect my internet..... No one at the 1 888 472 2222 number seems to have that power.  Sooooooo they put me back on hold.  I have been on hold for a total of 9 hours on the phone and 1.5 hours on the chat.  Going to contact the CRTC and the CCTS and the better business bureau.