Shaw , you have sent my bill to collections, even though i had been making payments, i moved to a location you did not offer service to , so while covid has laid off the world, and i am part of that, you send my bill off and demand payment in full, this is no acceptable because i have to buy groceries first. 

i will be sending you  a letter and i am not happy, i hope the BBB will become involved, this is over 279 dollars in which was cancelled a month ago, this is totally unacceptable, it hasn't even been 90days, and i had made a payment, i hope this finds you well, as i will be advising my friends and families to change to another provider.

it would be lovely if we could get this sorted out.