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port forwarding limitation on blue curve platform

gargamel
Grasshopper

I run FreeNas file server that has a plex server jail in it.

This plex server's address is x.x.x.15

I am having problems accessing plex server from outside lately and I wanted to setup port forwarding for it. Thats where I run into problems:

My DHCP range is from .150 to .250 and my printers and servers are all assigned Ip addresses in .2 to .150 range. Shaw insist that in order to port forward your device must be in dhcp range. When I expanded range  I was able to find my device under a bogus hostname but I can not forward port 32400 (i can 8080 for example).

I want to know if this is another limitation of a shaw managed platform and if it is I will have to get a device that can do what I need it to do.

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