I chatted with an agent or two regarding cancellation of my Internet service. They sent me a secure form in which to enter the PIN/Passphrase. I was clueless and hence could not submit the form. I dont remember setting up a PIN# . Regarding Passphrase, there is a passphrase on my Modem device which is basically my Internet password. Can somebody tell me what is expected to be entered in these forms to verify my identity?
