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No cell phone signal


I live in City of Vancouver which according to Shaw cell signal map I should be well covered. But, I hardly get any signal at all. Only one side of my home get weak and unstable signal. No signal in the basement at all.

We have cell phones that use Rogers network. These phones get stable signal throughout the house including the basement.

Is there anything that I can do to boost my Shaw cell signal? Or does it help if I discuss the situation with Shaw technical department? 

Thank you for your kind advise.

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