As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business, to protect your family and ours, while keeping you connected at home. The health and safety of our employees and customers is so important to us, so we are providing safe, easy, contactlesstechnician support when you need it.
Connectivity is essential right now and our team is working hard to make sure that you have the information you need at your fingertips. Try searching for quick Shaw Help support on this site – most trouble can be resolved with easy steps that you can do yourself. You’ve got this!
If you need a little more support from our technical experts you can connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat, or by using the My Shaw app. We will do our best to support you by chat or phone, but if we need to send a technician to your home here is what you can expect.
Our tech will not ring your doorbell or knock on your door, so that we can all maintain a safe distance. Instead our tech will give you a call to let you know that they are on-site.
Any work that may be needed outside of your home will be completed first. This might include leaving equipment on your doorstep.
Once the outside work is completed, our tech will call you again and walk you through any inside work that may need to be completed. If you need any supplies like splitters or coax cable, the tech will leave these on your doorstep for you to bring inside.
Our techs have awesome virtual tools at their fingertips to give your family the support you need and make sure that we get you connected quickly. We know how important that is to you and your family, especially today.