Starting January 1, 2020, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have signed up for an Internet or Internet and TV 2-year ValuePlan with a price guarantee will not see a rate increase on their base TV and Internet services. Any Theme Packs or add-ons may be subject to an increase.
Customers can sign up for an Internet or Internet and TV 2-year ValuePlan to receive a price guarantee on their base Internet or Internet and TV services until the term ends.
Canadians are watching TV shows and movies and using the Internet on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future.
Please see answers to common questions below.
Why are my rates going up?
In 2019, we also continued to provide game-changing enhancements to our product and service offerings, including the launch of our BlueCurve line of products in April that offers a new level of speed, coverage, and control for home networks.
How much will prices increase by?
When will this rate adjustment take effect?
When were customers notified of this rate adjustment?
Is the CRTC involved in regulating Shaw service rates?
Where can I find more information about this rate adjustment?