Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback surrounding the Guide genre colouring from a previous update. This update will take place automatically between May 4, 2019 and June 5, 2019. See below for more details on the changes and what to expect.
Your Gateway set-top box will automatically download and install the update overnight. If you're watching TV at this time, you'll see the following message: "Updates are available. You must restart the [device] for the updates to take effect. Restart now or later?"
If you choose later, it will delay for 2 hours.
If you choose now or the prompt is not acknowledged, the Gateway will proceed with the update.
If a recording is in progress, the reset will take place once it's finished.
How do I know if my TV system will receive the update?
All of our Gateway set-top boxes will receive this update to the user interface. This includes the following hardware models: