At Shaw, we are dedicated to always improving the services we provide our customers. Periodically this requires rate changes. Starting November 1, 2022, rates will increase on select residential services, including base Internet, Television, and Home Phone packages, and some TV theme packs/add-ons. If your rates are changing, you will have received an advanced notification of the rate changes on your monthly bill.
To receive a two-year price guarantee on your base package for Internet and/or TV services, you can sign up anytime for Shaw’s 2-year ValuePlans. If you are already on a 2-year ValuePlan and within the term of the contract, you will not be impacted by this rate adjustment on your base packages for TV and Internet services.
Rate Adjustment FAQs
Please see answers to common questions below.
We are committed to meeting the evolving needs of our customers by investing in technology that improves the reliability, speed and capacity of our network. Periodically, this requires rate changes. This rate change will support our ability to provide the highest quality of service.
The following TV theme packs and add-ons will see increases:
- $4 Pick and Pay channels are increasing to $5/mo (plus tax)
- $6 Pick and Pay channels are increasing to $7/mo (plus tax)
- Pick 10 Packs are increasing to $24/mo (plus tax)
- TImeshift Packs are increasing to $7/mo (plus tax)
Home Phone services for select customers paying discounted rates will increase by $3/mo (plus tax).
Month-to-month billing customers who were on a 2-year ValuePlan that expired since January 1, 2021, may see an increase to their core services of Internet, Television, and Home Phone. You can reference your monthly bill for further details of these changes.
Increases to TV theme packs and add-ons will be reflected in the monthly subscription price on your monthly bill.
Increases in monthly service rates for base packages (Internet, Television, and Home Phone) will be reflected through the reduction of applicable discounts on your monthly bill.
Notifications of the rate adjustment started on August 1, 2022, via bill messaging, shaw.ca, and support.shaw.ca.
No. Shaw is solely accountable for these price adjustments. At Shaw, we strive to provide the highest quality of service for the most value.
More information will be available on your upcoming bill.
Click here to learn how to view your bill in the My Shaw App or My Shaw website or contact us.