Shaw will be performing an update to all Gateway set-top boxes. The purpose of this update release is to address feedback on the contrast colouring of the various Menus and the Guide, as well as introduces some new functionality.

This update will take place automatically between November 16, 2019, and December 11, 2019. See below for more details on the changes and what to expect.

 

What to expect

New features and benefits

 


 

What to expect

Your Gateway set-top box will automatically download and install the update overnight. If you're watching TV at this time, you'll see the following message: "Updates are available. You must restart the [device] for the updates to take effect. Restart now or later?"

 

  • If you choose later, it will delay for 2 hours.
  • If you choose now or the prompt is not acknowledged, the Gateway will proceed with the update.
  • If a recording is in progress, the reset will take place once it's finished.

 

How do I know if my TV system will receive the update?

All of our Gateway set-top boxes will receive this update to the user interface. This includes the following hardware models:

 

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New features and benefits

User Interface Tweaks

We have tweaked the highlight and cell colouring to enhance readability.

Current Look New Look
Guide - 18.7.jpg

 

Guide - 19.8.jpg

 

 

Universal Search

Search results will now be condensed for easier browsing. It is also sorted by TV (live airings), PVR Recordings and On-Demand availability.

Current Look New Look
Family Search - 18.7.jpg

Family Search - 19.8.jpg

 

Stingray Album Art

To enhance the Stingray Digital Audio experience, customers will now be presented with a visual, poster-based album art visual to indicate the title, track and artist information.

Current Look New Look
stingray 1.png stingray 2.png

 

PVR List Resetting to Scheduler

We have adjusted the behaviour of the “PVR” button to no longer reset to the “Scheduler” tile upon each press. It will enter the PVR List on the last highlighted tile when the menu was exited.   

Current Look New Look
PVR - LIOLI - 18.7.jpg

 

PVR - LIOLI - 19.8.jpg

 

 

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