As a Shaw customer you may have received notification of an upcoming service rate adjustment for Internet, Home Phone and select TV add-on services effective June 1. We want to inform you that we have made the decision to postpone the previously announced residential service rate adjustment. No action is required as these changes will automatically be adjusted for our customers. We apologize for any confusion.


Why did some customers get a bill notification that certain Internet, Home Phone and TV rates were increasing on June 1, 2020?

  • Communications for service adjustments occur 60 days before changes take effect and, in this case, started before the rise of the COVID-19 public health event. Notifications started on March 1, 2020 for customers in advance of the previously planned June 1, 2020 adjustment.

When will the new rate adjustment happen?

  • Shaw is postponing the rate adjustment at this time. We will provide updates about the rate adjustment on our support page.

What happens if I can’t pay my bill right now due to the public health situation?

  • Shaw understands that some customers are facing unexpected financial challenges right now. Keeping you connected is our top priority and we encourage you to see How do I request a payment extension for more information on payment arrangement options.

Why is there a message on my bill telling me my rates are going up after you announced you were postponing these changes?

  • Communications for the service adjustment began at the beginning of this month and run for the duration of the month. New messaging will be included on your invoice starting April 1 further communicating the postponement of these adjustments.