As part of our ongoing effort to  upgrade our network and make future enhancements to our TV and Internet offerings , we are retiring several TV boxes in select areas of Calgary, Edmonton, and Vancouver as of August 4, 2022.

If you use any of the TV boxes listed below, you may have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options. The great news is, this means you have qualified for the best TV experience—BlueCurve TV.

Please contact us to upgrade your equipment and discuss your installation options.

Frequently asked questions

Why will Shaw no longer be supporting this TV equipment?

  • We’re upgrading our network so that we can provide you with the best TV and Internet experience possible. Removing older hardware from our network makes room for updated technology and new features.
  • To learn more about your TV Hardware upgrade options and to avoid any interruption to your services, please contact us.

How can I access TV programming if my TV box is no longer working?

  • Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted.
  • If your services stop at the retirement date, you can still stream live TV on your mobile device or computer with the BlueCurve TV app until we're able to upgrade your device. Visit shaw.ca/bluecurvetvapp to learn more.

What should I do with my TV box when it is no longer working?

  • You are not required to return your TV box to Shaw.
  • You can recycle it free of charge at most local electronic stores or landfill sites.

TV boxes being retired

These TV boxes will be retired on August 4, 2022, only in select areas of Calgary, Edmonton, and Vancouver. 

Note: We're retiring these devices for select customers in the cities listed above. If you weren't contacted by Shaw about hardware replacement options, you may continue to use your TV set-top box.

 

TV box model Retirement date

DCX 3400

dcx3400.png

August 4, 2022

DCX 3200-M

dcx3200-m.png

August 4, 2022

DCT 2500

dct-2500.png

August 4, 2022

DCT 700

dct-700.png

August 4, 2022

Arris Gateway HDPVR

Gateway+HDPVR.png

August 4, 2022

Arris Gateway

arris-gateway.jpg

August 4, 2022

Arris Portal MP2000

arris-portal-mp2000.jpg

August 4, 2022

Arris Portal MP2150

arris-portal-mp2150.png

August 4, 2022

Labels (1)
Top
TALK TO US
We're Here to Help