As part of our ongoing effort to streamline and improve our TV hardware offerings, we are retiring several TV boxes in select areas of Alberta, BC, and Saskatchewan in Spring 2021.
If you use any of the TV boxes listed below, and live in one of the listed areas, you will have received a call, email and/or an invoice message from Shaw to discuss this change and hardware replacement options.
Frequently asked questions
Why will Shaw no longer be supporting this TV equipment?
- We’re streamlining our products so that we can provide you with the best TV experience possible. Removing older hardware from our network makes room for updated technology and new features.
- To learn more about our TV equipment options, please contact us to avoid any interruption to your viewing experience.
How can I access TV programming if my TV box is no longer working?
- Please contact us, and we can work with you to replace your TV box as soon as possible to ensure your service isn't interrupted.
- If you haven't heard from us, or want to know more about your options, please contact us.
- You can still stream live TV on your mobile device or computer with the BlueCurve TV app. Visit shaw.ca/bluecurvetvapp to learn more.
What should I do with my TV box when it is no longer working?
- You are not required to return your TV box to Shaw.
- You can recycle it free of charge at most local electronic stores or landfill sites.
TV box retirement in select areas of AB, BC, SK
These TV boxes will be retired on May 5, 2021, in select areas of Alberta, BC, and Saskatchewan. Please make note of the retirement date and areas listed below, as the TV boxes listed will no longer be supported after this date.
| TV box model | Retirement date |
|
|
May 5, 2021 |
|
|
May 5, 2021 |
|
|
May 5, 2021 |
Select areas include:
Alberta: Airdrie, Banff, Bellevue, Blairmore, Bow Island, Brooks, Calgary, Canmore, Cardston, Chestermere, Claresholm, Coaldale, Coalhurst, Cochrane, Coleman, Corstairs, Cowley, Crossfield, Diamond City, Drumheller, Dunmore, Exshaw, Fort Maclead, Frank, Granum, Heritage Point, High River, Hillcrest, Lac Des Arcs, Lethbridge, Lundbreck, Magrath, Medicine Hat, Okotoks, Picture Butte, Pincher Creek, Ralston, Raymond, Redcliff, Shaughnessy, Springbank, Strathmore, Suffield, Taber, The Lakes of Murfield
BC: Canal Flats, Canyon, Cranbrook, Creston, Elkford, Erickson, Faitmont Hot Springs, Fernie, Invermere, Kimberley, Radium Hot Springs, Sparwood, Wasa
Saskatchewan: Moose Jaw, Swift Current
TV box retirement in Calgary (Killarney and Glengarry)
In addition to the TV boxes listed above (which will be retired in all of Calgary), these boxes will be retired on May 5, 2021, only in the Killarney and Glengarry communities of Calgary. Please make note of the retirement date listed below, as the TV boxes listed will no longer be supported after this date.
| TV box model | Retirement date |
|
|
May 5, 2021 |
|
|
May 5, 2021 |
|
|
May 5, 2021 |
|
|
May 5, 2021 |
