If your cable box is unresponsive and not responding to your remote control:


  1. Troubleshoot your unresponsive digital box by locating and unplugging the power cable.
  2. Wait 30 seconds and reconnect the power cable to the digital box.
  3. Wait approximately 1-2 minutes for the digital box to reboot.
  4. Power the digital box on and test if it is now responsive.

Video Tutorial: How to reset your Shaw digital box to fix an issue

Can't view the video: Click here to view on YouTube.


Learn more

Find additional details by visiting How To: Use your Shaw remote control.

Did you know?

After power cycling your digital box, your guide may say "To Be Announced" for about an hour after performing the reset.

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