Your cable box is unresponsive and not responding to your remote control.


  1. Troubleshoot your unresponsive digital box by locating and unplugging the power cable.
  2. Wait 30 seconds and reconnect the power cable to the digital box.
  3. Wait approximately 1-2 minutes for the digital box to reboot.
  4. Power the digital box on and test if it is now responsive.

Video Tutorial: How to reset your Shaw digital box to fix an issue

Can't view the video: Click here to view on YouTube.

 

Did You Know: After power cycling your digital box, your guide may say "To Be Announced" for about an hour after performing the reset.

 

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