Quick Answer: How to troubleshoot an unresponsive cable box
Follow these tips, if your cable box is unresponsive and not responding to your remote control:
Solution
Troubleshoot your unresponsive digital box by locating and unplugging the power cable.
Wait 30 seconds and reconnect the power cable to the digital box.
Wait approximately 1-2 minutes for the digital box to reboot.
Power the digital box on and test if it is now responsive. (Note: If your cable box is still non-responsive, be sure to check all cable connections to ensure they are plugged in correctly).
Video Tutorial: How to reset your Shaw digital box to fix an issue