This page will provide information on accessing and setting Parental Controls with your TV equipment. Setting Parental controls enables you to restrict access to programming that may not be suitable for younger viewers such as your children. 

Instructions below are sorted from our most recent TV hardware to our legacy equipment.

What are Parental Controls?

By configuring the Parental Controls settings on your equipment, you can lock programming according to its TV or Movie rating, channel number, or program title, as well as restrict access to on Demand and Pay-Per-View services. 

Information about Parental Control settings:

  • It is turned off by default.
  • Settings are unique to each digital box in your home.
    • You will have to enable it with each box.
    • Same goes for the PINs. They can be unique for each digital box.
  • Before you can set up parental controls, you will first need to create your PIN.
  • You can reset settings and PINs from the Guide.

Parental controls on Ignite TV

Use these tips to access and set up parental controls on Ignite TV. The quickest way to access parental controls is to say "Parental Controls" to your Voice Remote.

To access parental controls manually:

  1. Press the Shaw button.
  2. Press the right arrow or left arrow button.
  3. Select Settings (the gear icon).
  4. Press OK on the remote.
  5. Select Parental Controls
  6. Press OK.
  7. You're ready to set it up!

 

For detailed information, check out Ignite TV Parental Controls.

Parental controls on Gateway

To access the parental controls on your Gateway:

  1. Press Menu button on your remote.
  2. Using the left or right arrow button, scroll to select Settings.
  3. Press OK.
  4. Scroll to Parental Controls.
  5. Press OK.
  6. From the sub-menu on the right, select Settings.

 

For detailed information, check out Parental Controls on Gateway.

Parental controls on HD Guide

For users of the HD Guide cable box, in order to access Parental Controls, simply navigate to your settings menu. To do this:

  1. Press the MENU or SETTINGS button on your remote. 
  2. Choose the Parental Controls icon from the menu that appears

 

For detailed information, check out HD Guide- Parental Controls.

Parental controls on the Classic Guide

To access and set up Parental Controls on the Classic Guide.

  1. Press the Settings button on your remote twice.
  2. Using the arrow buttons, scroll down to highlight Setup.
  3. Press OK/Select.
  4. From the new menu, scroll to select Parental Control Setup.
  5. Press OK/Select.
  6. You'll see a window asking you to either create or enter your Locks PIN.
    • If this is your first time, create a PIN now.
    • If you've done it before, enter your PIN.

 

For detailed information, check out Parental Control Settings - Classic Guide.

Ignite TV App

Follow the steps below to access the parental controls with the Ignite TV App. For steps on how to set up and use the Ignite TV App, check out How To: Use the Ignite TV App.

  1. Open the Ignite TV App on your mobile device.
  2. Tap the Menu option from the top left of the app.
  3. Scroll down to the bottom where you will see the Settings (gear icon) option.
  4. Tap the gear icon.
  5. Tap Parental Controls.
  6. Move the parental controls toggle to the "On" position

 

For detailed information, check out Parental Controls on Ignite TV App.


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