How to troubleshoot error XRE-00002 on BlueCurve TV

[#1]

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running.

For additional tips for troubleshooting common BlueCurve TV errors, visit Troubleshooting common BlueCurve TV error codes.

• Error message
• Troubleshooting tips

Error message
On-screen message "Unable to connect to BlueCurve TV Please ensure the cables are tightly secured and unplug set-top box from electrical outlet. Wait 10 seconds, then plug back in to restart. XRE-00002." Cause This error occurs when something is not correct with your Shaw account.

Back to top

Troubleshooting tips
Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running.

 Back to top

Related Articles

How to reboot your BlueCurve TV Player (XG1v3)

Troubleshooting common BlueCurve TV error codes

Troubleshooting BlueCurve TV remote control issues