TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

327 Articles

How To: Access Parental Controls

This page will give you quick information on your equipment's Parental Controls. Parental Controls By configuring the Parental Controls settings on your equipment, you can lock programming according to its TV or Movie rating, channel number, or progr... Read more

How to: Order channels with My Shaw

Otherwise known as 'Click to Add', My Shaw now lets you order and subscribe to select channels right from our My Shaw website and My Shaw app. Just sign into your account, find the channel you want to subscribe to and get ready to view it in 10 minut... Read more

How To: Connect your HD Guide TV Player

This article will help you set up and activate your Shaw TV Player (DCX 3200-M or DCX 3510-M HDPVR). If you are setting up a BlueCurve TV Player, click here. Or if you are setting up a wireless 4K BlueCurve TV Player, click here. What’s included A re... Read more

Ordering Shaw PPV FAQ

Find frequently asked questions about Ordering Shaw PPV below. What happens if I ordered a PPV event and it is not appearing? Ensure that the PPV order went through by trying to cancel it through your Guide. If you're having issues feel free to conta... Read more

How To: Find your WiFi password on BlueCurve TV

With BlueCurve Internet and TV, you can find your WiFi password, network name, and status, right from your TV box using a voice command. Just ask your BlueCurve TV voice remote, and your WiFi network details will pop up in seconds. Note: This feature... Read more

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

Oct 15 | BlueSky TV and FreeRange TV have a new name

Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the FreeRange TV app is now the BlueCurve TV App. We’re making this change to streamline our products as part of the BlueC... Read more

Troubleshooting: Amazon Prime Video on BlueCurve TV

Having trouble using Amazon Prime Video on BlueCurve TV? This page includes tips for fixing common issues with the Prime Video app and service. Unable to sign in to Prime Video If you can't sign in to Prime Video, be sure to follow the steps below: C... Read more

How To: Watch Amazon Prime Video on BlueCurve TV

With BlueCurve TV, you can watch Amazon Prime Video right from your TV set-top box. Find Prime Video content by searching the BlueCurve TV library, or launching the Prime Video app. Requirements To access and watch Prime Video content on BlueCurve TV... Read more

How To: Refresh your TV channels with My Shaw

Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more

How To: Order channels from BlueCurve TV

Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueCurve TV

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I reboot my BlueCurve TV cable box?

If you are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box: Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on the fron... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How to troubleshoot no signal issues on your TV

Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more

How to check if a channel is in your TV package

You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more

How do I change the input on my TV?

If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Find your TV remote control (this may or... Read more

How to fix a blank screen on your TV

If you are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox: Power on your TV and your Digital Box. Find the remote control that came with your TV ... Read more

How to order a new theme pack via Shaw.ca

If you want to order a new TV theme pack, but do not have a My Shaw account: You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/. Simply find the theme pack that you wish to order and select Order now (you ... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement remote for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that you... Read more

How to reseat your cable connection to your digital box

If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available you may only need to simply adjust the cable connection. Reseating a cable connection is usually the first step in troubleshooting m... Read more

How do I print a list of my channels?

To print out a list of your channels or access a printable list of your Shaw channels: After signing into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels Select Current TV ... Read more

How do I view my Shaw channel lineup?

To see a list of channels that you are subscribed to (using My Shaw Web): Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed channels und... Read more

Shaw TV Service FAQ

Learn more about Shaw TV service and channel packages with our frequently asked questions.. Shaw TV Services FAQs Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quic... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did You Know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

How To: Connect your wireless 4K BlueCurve TV Player

This article will help you set up and activate your wireless 4K BlueCurve TV Player (Xi6). If you have a different BlueCurve TV player, click here. Watch and learn Already have a BlueCurve Gateway? If you have received your Wireless 4K BlueCurve TV P... Read more

How to order Pay Per View Events

Learn how to order Shaw Pay Per View Events such as the latest UFC or premium sporting event. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. Charges will be incurred for any PPV event when they are ordered and w... Read more

How to delete PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can delete BlueCurve TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of December 5, 2019, deleting PVR recordings with the BlueCurve TV App is available only fo... Read more

How to watch PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can watch completed BlueCurve TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of December 5, 2019, watching PVR recordings is available only for BlueCurve TV c... Read more

TALK TO US
Need more help?