TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

327 Articles

How To: Access Parental Controls

This page will give you quick information on your equipment's Parental Controls. Parental Controls By configuring the Parental Controls settings on your equipment, you can lock programming according to its TV or Movie rating, channel number, or progr... Read more

How to: Order channels with My Shaw

Otherwise known as 'Click to Add', My Shaw now lets you order and subscribe to select channels right from our My Shaw website and My Shaw app. Just sign into your account, find the channel you want to subscribe to and get ready to view it in 10 minut... Read more

How To: Connect your HD Guide TV Player

This article will help you set up and activate your Shaw TV Player (DCX 3200-M or DCX 3510-M HDPVR). If you are setting up a BlueCurve TV Player, click here. Or if you are setting up a wireless 4K BlueCurve TV Player, click here. What’s included A re... Read more

Ordering Shaw PPV FAQ

Find frequently asked questions about Ordering Shaw PPV below. What happens if I ordered a PPV event and it is not appearing? Ensure that the PPV order went through by trying to cancel it through your Guide. If you're having issues feel free to conta... Read more

How To: Find your WiFi password on BlueCurve TV

With BlueCurve Internet and TV, you can find your WiFi password, network name, and status, right from your TV box using a voice command. Just ask your BlueCurve TV voice remote, and your WiFi network details will pop up in seconds. Note: This feature... Read more

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

Oct 15 | BlueSky TV and FreeRange TV have a new name

Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the FreeRange TV app is now the BlueCurve TV App. We’re making this change to streamline our products as part of the BlueC... Read more

Troubleshooting: Amazon Prime Video on BlueCurve TV

Having trouble using Amazon Prime Video on BlueCurve TV? This page includes tips for fixing common issues with the Prime Video app and service. Unable to sign in to Prime Video If you can't sign in to Prime Video, be sure to follow the steps below: C... Read more

How To: Watch Amazon Prime Video on BlueCurve TV

With BlueCurve TV, you can watch Amazon Prime Video right from your TV set-top box. Find Prime Video content by searching the BlueCurve TV library, or launching the Prime Video app. Requirements To access and watch Prime Video content on BlueCurve TV... Read more

How To: Refresh your TV channels with My Shaw

Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more

How To: Order channels from BlueCurve TV

Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueCurve TV

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I reboot my BlueCurve TV cable box?

If you are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box: Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on the fron... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How to troubleshoot no signal issues on your TV

Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more

How to check if a channel is in your TV package

You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more

How do I change the input on my TV?

If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Find your TV remote control (this may or... Read more

How to fix a blank screen on your TV

If you are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox: Power on your TV and your Digital Box. Find the remote control that came with your TV ... Read more

How to order a new theme pack via Shaw.ca

If you want to order a new TV theme pack, but do not have a My Shaw account: You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/. Simply find the theme pack that you wish to order and select Order now (you ... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement remote for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that you... Read more

How to reseat your cable connection to your digital box

If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available you may only need to simply adjust the cable connection. Reseating a cable connection is usually the first step in troubleshooting m... Read more

How do I print a list of my channels?

To print out a list of your channels or access a printable list of your Shaw channels: After signing into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels Select Current TV ... Read more

How do I view my Shaw channel lineup?

To see a list of channels that you are subscribed to (using My Shaw Web): Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed channels und... Read more

Shaw TV Service FAQ

Learn more about Shaw TV service and channel packages with our frequently asked questions.. Shaw TV Services FAQs Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quic... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did You Know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

How To: Connect your wireless 4K BlueCurve TV Player

This article will help you set up and activate your wireless 4K BlueCurve TV Player (Xi6). If you have a different BlueCurve TV player, click here. Watch and learn Already have a BlueCurve Gateway? If you have received your Wireless 4K BlueCurve TV P... Read more

How to order Pay Per View Events

Learn how to order Shaw Pay Per View Events such as the latest UFC or premium sporting event. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. Charges will be incurred for any PPV event when they are ordered and w... Read more

How to delete PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can delete BlueCurve TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of December 5, 2019, deleting PVR recordings with the BlueCurve TV App is available only fo... Read more

How to watch PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can watch completed BlueCurve TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of December 5, 2019, watching PVR recordings is available only for BlueCurve TV c... Read more

About: Cloud PVR

Cloud PVR is an enhancement to the BlueCurve TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the BlueCurve TV app or website. In addition, recordings can b... Read more

BlueCurve TV Player | Wireless 4K (Xi6) FAQ

Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. This page will pro... Read more

Equipment Info: BlueCurve TV Player | Wireless 4K (Xi6)

Learn about the features and specifications of Shaw's BlueCurve TV Player | Wireless 4K (Xi6). Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is r... Read more

How To: Connect your BlueCurve TV Player

This article will help you set up and activate your BlueCurve TV Player so you can start enjoying voice-powered TV. These instructions apply to the XG1v3 and XG1v4 models. If you have a Wireless 4K BlueCurve TV Player, click here. What's included A r... Read more

NFL Sunday Ticket returns for the 2019/2020 season

Shaw is pleased to offer NFL Sunday Ticket for the 2019/2020 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more

NFL Sunday Ticket Availability

NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. This article will provide insi... Read more

How to troubleshoot error XRE-03047 on BlueCurve TV

Learn how to troubleshoot error XRE-03047 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV error codes. Error ... Read more

How to troubleshoot error XRE-03045 on BlueCurve TV

Learn how to troubleshoot "check connection" error XRE-03045 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV ... Read more

How to troubleshoot error XRE-09016 on BlueCurve TV

Learn how to troubleshoot error XRE-09016 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error RDK-03005 on BlueCurve TV

Learn how to troubleshoot error RDK-03005 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-09013 on BlueCurve TV

Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Error message Troubleshooting tips Error message On-Screen message: "Your remot... Read more

How to troubleshoot error XRE-06034 on BlueCurve TV

Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error APPS-04154 on BlueCurve TV

Learn how to troubleshoot error APPS-04154 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message: "Let's tr... Read more

How to troubleshoot error XRE-03061 on BlueCurve TV

Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueCurve TV. Error message Troubleshooting t... Read more

Troubleshooting: Fix tuning errors on BlueCurve TV

Learn how to troubleshoot tuning errors on BlueCurve TV. Tuning error codes on BlueCurve TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troublesh... Read more

How to troubleshoot error XRE-09015 on BlueCurve TV

Learn how to troubleshoot error XRE-09015 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-09017 on BlueCurve TV

Learn how to troubleshoot error XRE-09017 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09017 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message "Let's try t... Read more

How to troubleshoot error XRE-00088 on BlueCurve TV

Learn how to troubleshoot error XRE-00088 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message "Sorry, we’r... Read more

How to troubleshoot error XRE-06004 on BlueCurve TV

Learn how to troubleshoot error XRE-06004 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message "Something's... Read more

How to troubleshoot error XRE-08006 on BlueCurve TV

Learn how to troubleshoot error XRE-08006 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08006 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-08004 on BlueCurve TV

Learn how to troubleshoot error XRE-08004 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08004 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-03063 on BlueCurve TV

Learn how to troubleshoot error XRE-03063 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03063 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-06014 on BlueCurve TV

Learn how to troubleshoot error XRE-06014 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06014 on BlueCurve TV. Check out these BlueCurve TV troubleshooting tips for other error codes. Error ... Read more

How to troubleshoot error XRE-07007 on BlueCurve TV

Learn how to troubleshoot error XRE-07007 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07007 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message "Unfortunate... Read more

How to troubleshoot error XRE-07006 on BlueCurve TV

Learn how to troubleshoot error XRE-07006 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07006 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-07004 on BlueCurve TV

Learn how to troubleshoot error XRE-07004 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07004 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How To: Connect your Shaw Gateway HDPVR

This article will help you connect your Gateway HDPVR (XG1-A). If you are setting up a BlueCurve TV Player, click here. Or if you are setting up a wireless 4K BlueCurve TV Player, click here. What's included A remote, HDMI cable, power cord, and coax... Read more

How To: Connect your other Shaw TV players

This article will help you set up and activate your Shaw TV Player (DCT 700 or DCX 3400). If you are setting up a BlueCurve TV Player, click here. Or if you are setting up a wireless 4K BlueCurve TV Player, click here. What's included Along with your... Read more

How To: Connect your Shaw Motorola HDPVR (DCX 3400)

Learn how to connect your Motorola HDPVR (DCX3400), and find answers to the most commonly asked questions about this hardware. Installation Frequently asked questions Installation 1. Connect your HDPVR: Write down the HDPVR's serial number. The seria... Read more

How To: Connect your Shaw Motorola TV box (DCX 3200-M)

Learn how to connect your Motorola TV box (DCX3200-M), which supports 3D content in MPEG2 or MPEG4 formats. You'll also find answers to the most commonly asked questions about this hardware. Installation Frequently asked questions Installation 1. Con... Read more

How To: Connect your Shaw Motorola TV box (DCT 700)

Learn how to connect your Motorola DCT 700 digital box, and find answers to the most commonly asked questions about this hardware. Installation Frequently asked questions Installation 1. Connect your digital box: Write down the digital box’s serial n... Read more

Using Parental Controls for YouTube on BlueCurve TV

Learn how to set up parental controls for YouTube on BlueCurve TV. There are a few different ways to use parental controls for YouTube on BlueCurve TV; access to the app can be fully restricted via BlueCurve TV parental controls, or a restricted mode... Read more

YouTube on BlueCurve TV FAQs

Find answers to frequently asked questions about YouTube on BlueCurve TV. Learn about items such as streaming, troubleshooting and accessibility for the YouTube app on BlueCurve TV. General FAQs Will streaming YouTube content on BlueCurve TV Players ... Read more

Troubleshooting: Issues with YouTube on BlueCurve TV

Learn how to fix common issues with YouTube on BlueCurve TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues: Issues launching or using You... Read more

How To: Use YouTube Kids on BlueCurve TV

Learn how to use the YouTube Kids app on BlueCurve TV. YouTube Kids is a child-friendly service specifically designed for kids which makes it easier for children and parents to find the content they are interested in. BlueCurve TV provides a version ... Read more

How To: Use YouTube on BlueCurve TV

Learn how to use the YouTube app with BlueCurve TV to access YouTube content directly from your set-top box. Launch the YouTube app from BlueCurve TV, or find YouTube content with a voice search. Sign in to YouTube using your Google account to access... Read more

BNN Bloomberg App

Get the BNN Bloomberg app and access Bloomberg programming via your mobile device. For the first time ever on the app, watch LIVE BNN Bloomberg and Bloomberg Television programming, featuring comprehensive coverage of Canadian and international marke... Read more

Citytv Video App

Citytv Video is your free on-the-go and on demand video app featuring your favourite shows: The Bachelorette, America’s Got Talent, Love Connection, Celebrity Family Feud, Beat Shazam, Little Big Shots, The Gong Show and more! Sync with iCloud! Keep ... Read more

CTV Comedy Channel App

Learn more about the CTV Comedy Channel app and how you can easily access CTV Comedy Channel content on the go. The CTV Comedy Channel app for iOS and Android puts the best of CTV Comedy at your fingertips. CTV Comedy Channel is a new TV streaming ex... Read more

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