TV Articles

TV Articles

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320 Articles

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueSky TV

If you're receiving error XRE-00002 on BlueSky TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueSky TV... Read more

HD Network Upgrades 2019

We are currently in the process of completing network upgrades in a number of remote Shaw Cable regions (regions listed by province below). These regions will be directly impacted by upgrades taking place with our Satellite delivered services (Shaw D... Read more

How do I program my BlueSky TV remote control?

Scenario: You want to program your BlueSky TV remote so that you can enable the "aim anywhere" functionality. Quick Answer:After ensuring that your remote control has batteries and that your BlueSky TV box is turned on, you can program your remote us... Read more

How do I reboot my BlueSky TV cable box?

Scenario: You are having issues accessing channels or your Guide in BlueSky TV and need to restart your BlueSky TV cable box. Quick Answer:Ensure that all cables to the BlueSky TV Digital Box are tightly secured. Press and hold the Power button locat... Read more

How do I connect and activate my Shaw HD digital box?

Issue: You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Quick Answer:Install the equipment with the steps included in your HD Digital Box instructions.Log into My ShawClick the TV option from ... Read more

How to troubleshoot no signal issues on your TV

Scenario: Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Quick An... Read more

How to check if a channel is in your TV package

Scenario: You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free pr... Read more

How do I change the input on my TV?

Scenario: You are experiencing issues with your TV and are unable to see the guide. You feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV and the Input had been changed.) Quick Answer:Find your TV remote con... Read more

How to fix a "blank" screen on your TV

Scenario: You are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox. Quick Answer:Power on your TV and your Digital Box.Find the remote control that... Read more

How to order a new theme pack via Shaw.ca

Scenario: You want to order a new TV theme pack, but do not have a My Shaw account. Quick Answer:You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/.Simply find the theme pack that you wish to order and sel... Read more

How do I troubleshoot an unresponsive digital box?

Scenario: Your cable box is unresponsive and not responding to your remote control. Quick Answer: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box.... Read more

How do I get a replacement remote mailed out?

Scenario: You require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location. Quick Answer:You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the ty... Read more

How to reseat your cable connection to your digital box

Scenario: You are experiencing a poor channel signal or the channel is not coming in but was previously available. You feel that the issue is a result of a poor cable connection. Quick Answer:You can reseat your cable connection by unplugging the pow... Read more

How do I print a list of my channels?

Scenario: You want to print out a list of your channels and are looking for a printable list of your Shaw channels. Quick Answer:After signing into My Shaw, click the My Services option from the top navigation bar > Select TVIn the My Channels sectio... Read more

How do I view my Shaw channel lineup?

Scenario: You would like to see a list of channels that you are subscribed to (using My Shaw Web). Quick Answer:Once signed into My Shaw, click the My Services option from the top navigation bar > Select TVIn the My Channels section, click View Chann... Read more

Shaw TV Services FAQs

Learn more about Shaw TV services and channel packages with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw a... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cord, waiting 30 ... Read more

How To: connect your BlueSky TV 4K Wireless box

In a few easy steps, connect your BlueSky TV 4K Wireless box and enjoy voice-powered TV. This article will provide insight into: What's in the box? Connection instructions Helpful tips Note At this time, the BlueSky TV 4K Wireless box is available on... Read more

How to order Pay Per View Events

Learn how to order Pay Per View Events. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. How to order Pay Per View on BlueSky TVHow to order Pay Per View on GatewayHow to order Pay Per View on HD GuideHow to order... Read more

How to delete PVR recordings with FreeRange TV

With the FreeRange TV app and website, you can delete BlueSky TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of August 8, 2019, deleting PVR recordings with FreeRange TV is available only for BlueSky TV... Read more

How to watch PVR recordings with FreeRange TV

With the FreeRange TV app and website, you can watch completed BlueSky TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of August 8, 2019, watching PVR recordings is available only for BlueSky TV custome... Read more

Cloud PVR overview and FAQ

Cloud PVR is an enhancement to the BlueSky TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the FreeRange TV app or website. In addition, recordings can be ... Read more

BlueSky TV 4K Wireless box FAQs

Find answers to frequently asked questions about the BlueSky TV 4K Wireless box. This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. Note At this time, the BlueSky ... Read more

Hardware Information - BlueSky TV 4K Wireless box

Learn about the features and specifications of Shaw's BlueSky TV 4K Wireless box. Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is required to co... Read more

End of Life of the Pace Tahoe

Note: This change has been put on hold until further notice. As of [Date To Be Determined], Shaw customers will no longer be able to access any video programming using the following digital box model: Pace Tahoe Example of a Pace Tahoe (Click to enla... Read more

How To: connect your BlueSky TV box (XG1v4 or XG1v3)

In just a few easy steps, install your BlueSky TV box and enjoy voice-powered TV. The following installation instructions apply to both the BlueSky TV 4K box (XG1v4) and the BlueSky TV box (XG1v3. This article provides insight into: Connection Instru... Read more

NFL Sunday Ticket returns for the 2019/2020 season

Shaw is pleased to offer NFL Sunday Ticket for the 2019/2020 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more

NFL Sunday Ticket Availability

NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. This article will provide insi... Read more

How to troubleshoot error XRE-03047 on BlueSky TV

Learn how to troubleshoot error XRE-03047 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on BlueSky TV. Find additional troubleshooting tips for other BlueSky TV error codes. Error messag... Read more

How to troubleshoot error XRE-03045 on BlueSky TV

Learn how to troubleshoot "check connection" error XRE-03045 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueSky TV. Find additional troubleshooting tips for other BlueSky TV error ... Read more

How to troubleshoot error XRE-09016 on BlueSky TV

Learn how to troubleshoot error XRE-09016 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error RDK-03005 on BlueSky TV

Learn how to troubleshoot error RDK-03005 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-09013 on BlueSky TV

Learn how to troubleshoot error XRE-06034 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-Screen message:"Your remote is no... Read more

How to troubleshoot error XRE-06034 on BlueSky TV

Learn how to troubleshoot error XRE-06034 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error APPS-04154 on BlueSky TV

Learn how to troubleshoot error APPS-04154 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message:"Let's try that ... Read more

How to troubleshoot error XRE-03061 on BlueSky TV

Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueSky TV. Error messageTroubleshooting tips E... Read more

How to troubleshoot tuning errors on BlueSky TV

Learn how to troubleshoot tuning errors on BlueSky TV. Tuning error codes on BlueSky TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troubleshooti... Read more

How to troubleshoot error XRE-09015 on BlueSky TV

Learn how to troubleshoot error XRE-09015 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-09017 on BlueSky TV

Learn how to troubleshoot error XRE-09017 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09017 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message "Let's try that ag... Read more

How to troubleshoot error XRE-00088 on BlueSky TV

Learn how to troubleshoot error XRE-00088 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message"Sorry, we’re havin... Read more

How to troubleshoot error XRE-06004 on BlueSky TV

Learn how to troubleshoot error XRE-06004 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message"Something's not qu... Read more

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