TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

322 Articles

What channel is the Shaw Fire Log on?

Feeling a bit chilly and need something to warm up? You got it! Available November 15 to January 6, the Shaw Fire Log can be found on the following channels: For BlueCurve TV customers, tune to channel 199 (HD) For non-BlueCurve TV customers, tune to... Read more

About: Legacy TV box upgrade program

In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more

Oct 15 | BlueSky TV and FreeRange TV have a new name

Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the FreeRange TV app is now the BlueCurve TV App. We’re making this change to streamline our products as part of the BlueC... Read more

How To: Refresh your TV channels with My Shaw

Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more

How To: Order channels from BlueCurve TV

Otherwise known as 'Click to Add', BlueCurve TV now lets you order and subscribe to select channels right from your BlueCurve TV Player. Just find the channel or On Demand content you want, select Subscribe, and you'll be watching in no time! Availab... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueCurve TV

If you're receiving error XRE-00002 on BlueCurve TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueCurv... Read more

HD Network Upgrades 2019

We are currently in the process of completing network upgrades in a number of remote Shaw Cable regions (regions listed by province below). These regions will be directly impacted by upgrades taking place with our Satellite delivered services (Shaw D... Read more

How do I program my BlueCurve TV remote control?

You want to program your BlueCurve TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueCurve TV Player (XG1v3) is turned on, you can program your remote using RF p... Read more

How do I reboot my BlueCurve TV cable box?

If you are having issues accessing channels or your Guide in BlueCurve TV and need to restart your BlueCurve TV cable box: Ensure that all cables to the BlueCurve TV Digital Box are tightly secured. Press and hold the Power button located on the fron... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How to troubleshoot no signal issues on your TV

Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more

How to check if a channel is in your TV package

You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more

How do I change the input on my TV?

If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Find your TV remote control (this may or... Read more

How to fix a blank screen on your TV

If you are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox: Power on your TV and your Digital Box. Find the remote control that came with your TV ... Read more

How to order a new theme pack via Shaw.ca

If you want to order a new TV theme pack, but do not have a My Shaw account: You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/. Simply find the theme pack that you wish to order and select Order now (you ... Read more

How do I troubleshoot an unresponsive digital box?

If your cable box is unresponsive and not responding to your remote control: Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1... Read more

How do I get a replacement remote mailed out?

If you require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location: You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that yo... Read more

How to reseat your cable connection to your digital box

If you are experiencing a poor channel signal on your TV or the channel is not coming in but was previously available and you feel that the issue is a result of a poor cable connection: You can reseat your cable connection by unplugging the power to ... Read more

How do I print a list of my channels?

To print out a list of your channels or access a printable list of your Shaw channels: After signing into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels Select Current TV ... Read more

How do I view my Shaw channel lineup?

To see a list of channels that you are subscribed to (using My Shaw Web): Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed channels und... Read more

Shaw TV Service FAQ

Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Service FAQ Where can I find a list of Shaw’s TV packages? You can view all of Shaw’s TV plans here. How can I see which TV package I have? The quickes... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

How to order Pay Per View Events

Learn how to order Pay Per View Events. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. How to order Pay Per View on BlueCurve TVHow to order Pay Per View on GatewayHow to order Pay Per View on HD GuideHow to ord... Read more

How to delete PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can delete BlueCurve TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of August 8, 2019, deleting PVR recordings with the BlueCurve TV App is available only for ... Read more

How to watch PVR recordings with the BlueCurve TV App

With the BlueCurve TV App and website, you can watch completed BlueCurve TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of August 8, 2019, watching PVR recordings is available only for BlueCurve TV cus... Read more

Cloud PVR overview and FAQ

Cloud PVR is an enhancement to the BlueCurve TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the BlueCurve TV app or website. In addition, recordings can b... Read more

BlueCurve TV Player | Wireless 4K (Xi6) FAQ

Find answers to frequently asked questions about the BlueCurve TV Player | Wireless 4K (Xi6). This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. Note At this time,... Read more

Equipment Info: BlueCurve TV Player | Wireless 4K (Xi6)

Learn about the features and specifications of Shaw's BlueCurve TV Player | Wireless 4K (Xi6). Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is r... Read more

NFL Sunday Ticket returns for the 2019/2020 season

Shaw is pleased to offer NFL Sunday Ticket for the 2019/2020 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more

NFL Sunday Ticket Availability

NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. This article will provide insi... Read more

How to troubleshoot error XRE-03047 on BlueCurve TV

Learn how to troubleshoot error XRE-03047 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV error codes. Error ... Read more

How to troubleshoot error XRE-03045 on BlueCurve TV

Learn how to troubleshoot "check connection" error XRE-03045 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueCurve TV. Find additional troubleshooting tips for other BlueCurve TV ... Read more

How to troubleshoot error XRE-09016 on BlueCurve TV

Learn how to troubleshoot error XRE-09016 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error RDK-03005 on BlueCurve TV

Learn how to troubleshoot error RDK-03005 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error XRE-09013 on BlueCurve TV

Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Error message Troubleshooting tips Error message On-Screen message: "Your remot... Read more

How to troubleshoot error XRE-06034 on BlueCurve TV

Learn how to troubleshoot error XRE-06034 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error... Read more

How to troubleshoot error APPS-04154 on BlueCurve TV

Learn how to troubleshoot error APPS-04154 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on BlueCurve TV. Error message Troubleshooting tips Error message On-screen message: "Let's tr... Read more

How to troubleshoot error XRE-03061 on BlueCurve TV

Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueCurve TV. Error message Troubleshooting t... Read more

Troubleshooting: Fix tuning errors on BlueCurve TV

Learn how to troubleshoot tuning errors on BlueCurve TV. Tuning error codes on BlueCurve TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troublesh... Read more

TALK TO US
Need more help?