TV Articles

TV Articles

Need help with your TV?

We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.

319 Articles

How To: Refresh your TV channels with My Shaw

Using My Shaw, you can refresh your TV channels with the tap of a button. This can fix issues like missing a channel you're subscribed to, or one that's on free preview. Refreshing your channels with My Shaw can be done once a day. Refresh your TV ch... Read more

Premier League is available exclusively on DAZN

DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content from Premier League. Click here to learn about Premier League on DAZN.Click here for more in... Read more

How to troubleshoot error XRE-00002 on BlueSky TV

If you're receiving error XRE-00002 on BlueSky TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooting common BlueSky TV... Read more

HD Network Upgrades 2019

We are currently in the process of completing network upgrades in a number of remote Shaw Cable regions (regions listed by province below). These regions will be directly impacted by upgrades taking place with our Satellite delivered services (Shaw D... Read more

How do I program my BlueSky TV remote control?

You want to program your BlueSky TV remote so that you can enable the "aim anywhere" functionality. After ensuring that your remote control has batteries and that your BlueSky TV box is turned on, you can program your remote using RF pairing. Press a... Read more

How do I reboot my BlueSky TV cable box?

You are having issues accessing channels or your Guide in BlueSky TV and need to restart your BlueSky TV cable box. Ensure that all cables to the BlueSky TV Digital Box are tightly secured. Press and hold the Power button located on the front of the ... Read more

How do I connect and activate my Shaw HD digital box?

You have received a Shaw HD Digital box and are looking to connect and activate your HD digital cable box. Install the equipment with the steps included in your HD Digital Box instructions. Log into My Shaw Click the TV option from My Services from t... Read more

How to troubleshoot no signal issues on your TV

Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Use your Shaw Remo... Read more

How to check if a channel is in your TV package

You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel is not part of your current TV package or was previously part of a free preview. You... Read more

How do I change the input on my TV?

You are experiencing issues with your TV and are unable to see the guide. You feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV and the Input had been changed.) Find your TV remote control (this may or may n... Read more

How to fix a "blank" screen on your TV

You are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PS4 or Xbox. Power on your TV and your Digital Box. Find the remote control that came with your TV and... Read more

How to order a new theme pack via Shaw.ca

You want to order a new TV theme pack, but do not have a My Shaw account. You can order a new theme pack by visiting https://www.shaw.ca/television/channels/theme-packs/. Simply find the theme pack that you wish to order and select Order now (you wil... Read more

How do I troubleshoot an unresponsive digital box?

Your cable box is unresponsive and not responding to your remote control. Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digital box. Wait approximately 1-2 ... Read more

How do I get a replacement remote mailed out?

You require a replacement control for your Shaw digital box but are unable to make it to a Shaw retail location. You can contact us to have a replacement control mailed out to you. Prior to contacting us, please identify the type of remote that you h... Read more

How to reseat your cable connection to your digital box

You are experiencing a poor channel signal or the channel is not coming in but was previously available. You feel that the issue is a result of a poor cable connection. You can reseat your cable connection by unplugging the power to your digital box,... Read more

How do I print a list of my channels?

You want to print out a list of your channels and are looking for a printable list of your Shaw channels. After signing into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels... Read more

How do I view my Shaw channel lineup?

You would like to see a list of channels that you are subscribed to (using My Shaw Web). Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscrib... Read more

Shaw TV Services FAQs

Learn more about Shaw TV services and channel packages with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw a... Read more

Shaw TV Troubleshooting FAQ

Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Did you know? Many TV issues can be quickly solved by power cycling your PVR or TV box — unplugging the power cor... Read more

How To: connect your BlueSky TV 4K Wireless box

In a few easy steps, connect your BlueSky TV 4K Wireless box and enjoy voice-powered TV. This article will provide insight into: What's in the box? Connection instructions Helpful tips Note At this time, the BlueSky TV 4K Wireless box is available on... Read more

How to order Pay Per View Events

Learn how to order Pay Per View Events. This page includes steps for ordering Pay Per View on all types of Shaw TV equipment. How to order Pay Per View on BlueSky TVHow to order Pay Per View on GatewayHow to order Pay Per View on HD GuideHow to order... Read more

How to delete PVR recordings with FreeRange TV

With the FreeRange TV app and website, you can delete BlueSky TV PVR recordings on your mobile device or computer. This article shows you how to so. Note As of August 8, 2019, deleting PVR recordings with FreeRange TV is available only for BlueSky TV... Read more

How to watch PVR recordings with FreeRange TV

With the FreeRange TV app and website, you can watch completed BlueSky TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note As of August 8, 2019, watching PVR recordings is available only for BlueSky TV custome... Read more

Cloud PVR overview and FAQ

Cloud PVR is an enhancement to the BlueSky TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the FreeRange TV app or website. In addition, recordings can be ... Read more

BlueSky TV 4K Wireless box FAQs

Find answers to frequently asked questions about the BlueSky TV 4K Wireless box. This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network. Note At this time, the BlueSky ... Read more

Hardware Information - BlueSky TV 4K Wireless box

Learn about the features and specifications of Shaw's BlueSky TV 4K Wireless box. Our wireless set-top box brings a sleek new design, and introduces exciting features like WiFi connectivity and Cloud PVR storage. A BlueCurve Gateway is required to co... Read more

Equipment Info: Shaw Pace Tahoe end of life

This status change has been put on hold until further notice. Effective [a future date, yet to be determined], Shaw customers will no longer be able to access any video programming using the Pace Tahoe digital TV box. If you actively use this digital... Read more

How To: connect your BlueSky TV box (XG1v4 or XG1v3)

In just a few easy steps, install your BlueSky TV box and enjoy voice-powered TV. The following installation instructions apply to both the BlueSky TV 4K box (XG1v4) and the BlueSky TV box (XG1v3. This article provides insight into: Connection Instru... Read more

NFL Sunday Ticket returns for the 2019/2020 season

Shaw is pleased to offer NFL Sunday Ticket for the 2019/2020 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more

NFL Sunday Ticket Availability

NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. This article will provide insi... Read more

How to troubleshoot error XRE-03047 on BlueSky TV

Learn how to troubleshoot error XRE-03047 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on BlueSky TV. Find additional troubleshooting tips for other BlueSky TV error codes. Error messag... Read more

How to troubleshoot error XRE-03045 on BlueSky TV

Learn how to troubleshoot "check connection" error XRE-03045 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on BlueSky TV. Find additional troubleshooting tips for other BlueSky TV error ... Read more

How to troubleshoot error XRE-09016 on BlueSky TV

Learn how to troubleshoot error XRE-09016 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error RDK-03005 on BlueSky TV

Learn how to troubleshoot error RDK-03005 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-09013 on BlueSky TV

Learn how to troubleshoot error XRE-06034 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-Screen message:"Your remote is no... Read more

How to troubleshoot error XRE-06034 on BlueSky TV

Learn how to troubleshoot error XRE-06034 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error APPS-04154 on BlueSky TV

Learn how to troubleshoot error APPS-04154 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message:"Let's try that ... Read more

How to troubleshoot error XRE-03061 on BlueSky TV

Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on BlueSky TV. Error messageTroubleshooting tips E... Read more

How to troubleshoot tuning errors on BlueSky TV

Learn how to troubleshoot tuning errors on BlueSky TV. Tuning error codes on BlueSky TV may include: XRE-03062, XRE-03121, XRE-03044, XRE-03056, XRE-03059, XRE-10007, XRE-00021 or XRE-03097. This article provides insight into some basic troubleshooti... Read more

How to troubleshoot error XRE-09015 on BlueSky TV

Learn how to troubleshoot error XRE-09015 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-09017 on BlueSky TV

Learn how to troubleshoot error XRE-09017 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09017 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message "Let's try that ag... Read more

How to troubleshoot error XRE-00088 on BlueSky TV

Learn how to troubleshoot error XRE-00088 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message"Sorry, we’re havin... Read more

How to troubleshoot error XRE-06004 on BlueSky TV

Learn how to troubleshoot error XRE-06004 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message"Something's not qu... Read more

How to troubleshoot error XRE-08006 on BlueSky TV

Learn how to troubleshoot error XRE-08006 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08006 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-08004 on BlueSky TV

Learn how to troubleshoot error XRE-08004 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08004 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-03063 on BlueSky TV

Learn how to troubleshoot error XRE-03063 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03063 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-06014 on BlueSky TV

Learn how to troubleshoot error XRE-06014 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06014 on BlueSky TV. Check out these BlueSky TV troubleshooting tips for other error codes. Error messag... Read more

How to troubleshoot error XRE-07007 on BlueSky TV

Learn how to troubleshoot error XRE-07007 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07007 on BlueSky TV. Error messageTroubleshooting tips Error messageOn-screen message"Unfortunately, thi... Read more

How to troubleshoot error XRE-07006 on BlueSky TV

Learn how to troubleshoot error XRE-07006 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07006 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How to troubleshoot error XRE-07004 on BlueSky TV

Learn how to troubleshoot error XRE-07004 on BlueSky TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07004 on BlueSky TV. Find additional TV troubleshooting tips for BlueSky TV for these common error codes... Read more

How To: connect your Shaw Gateway HDPVR (XG1-A)

Learn how to connect your Shaw Gateway HDPVR (XG1-A). Use the quick links below for additional information. This article will provide insight into: Connection instructions Frequently Asked Questions Did You Know With the MyShaw app, you can chat with... Read more

How To: connect your Shaw Motorola HDPVR (DCX 3510-M)

Learn how to connect your Motorola DCX 3510-M HDPVR. Use the quick links below for additional information. This article will provide insight into:Connection instructionsFrequently Asked Questions Did You Know With the MyShaw app, you can chat with su... Read more

How To: connect your Shaw Motorola HDPVR (DCX 3400)

Learn how to connect your Motorola DCX 3400 HDPVR. Use the quick links below for additional information. This article will provide insight into:HDPVR connection instructionsFrequently Asked Questions Did You Know With the MyShaw app, you can chat wit... Read more

How To: connect your Shaw Motorola TV box (DCX 3200-M)

Learn how to connect your Motorola TV box (DCX 3200-M). Once installed, the Motorola DCX3200-M TV box supports 3D content in MPEG2 or MPEG4 formats. Use the quick links below for additional information. This article will provide insight into:Installa... Read more

How To: connect your Shaw Motorola TV box (DCT 700)

Learn how to connect your Motorola DCT 700 digital box. Use the quick links below for additional information. This article will provide insight into:Installation instructionsFrequently Asked Questions Did You Know With the MyShaw app, you can chat wi... Read more

Using Parental Controls for YouTube on BlueSky TV

Learn how to set up parental controls for YouTube on BlueSky TV. There are a few different ways to use parental controls for YouTube on BlueSky TV; access to the app can be fully restricted via BlueSky TV parental controls, or a restricted mode may b... Read more

YouTube on BlueSky TV FAQs

Find answers to frequently asked questions about YouTube on BlueSky TV. Learn about items such as streaming, troubleshooting and accessibility for the YouTube app on BlueSky TV. General FAQsTroubleshooting FAQsAccessibility FAQs General FAQsWill stre... Read more

How to troubleshoot issues with YouTube on BlueSky TV

Learn how to fix common issues with YouTube on BlueSky TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues: Issues launching or using YouTu... Read more

How to use YouTube Kids on BlueSky TV

Learn how to use the YouTube Kids app on BlueSky TV. YouTube Kids is a child-friendly service specifically designed for kids which makes it easier for children and parents to find the content they are interested in. BlueSky TV provides a version of t... Read more

Using YouTube on BlueSky TV

Learn how to use the YouTube app with BlueSky TV to access YouTube content directly from your set-top box. Launch the YouTube app from BlueSky TV, or find YouTube content with a voice search. Sign in to YouTube using your Google account to access you... Read more

BNN Bloomberg App

Get the BNN Bloomberg app and access Bloomberg programming via your mobile device. For the first time ever on the app, watch LIVE BNN Bloomberg and Bloomberg Television programming, featuring comprehensive coverage of Canadian and international marke... Read more

Citytv Video App

Citytv Video is your free on-the-go and on demand video app featuring your favourite shows: The Bachelorette, America’s Got Talent, Love Connection, Celebrity Family Feud, Beat Shazam, Little Big Shots, The Gong Show and more! Sync with iCloud! Keep ... Read more

Comedy GO App

Learn more about the Comedy GO app and how you can easily access Comedy Network content on the go. The Comedy GO app for iOS and Android puts the best of the Comedy Network at your fingertips. Comedy GO is a new TV streaming experience that gives you... Read more

Hardware Information - BlueSky TV portal

Learn about the features and specifications of Shaw's BlueSky TV portal. The BlueSky TV portal is the base portal hardware that exists for the BlueSky TV ecosystem. The function of the portal is to connect Multimedia over Coax Alliance (MoCA) to the ... Read more

Hardware Information - BlueSky TV box

Learn about the features and specifications of Shaw's BlueSky TV box. The BlueSky TV box acts as a standalone PVR and as a gateway for portals to communicate with the system. As a High Definition Personal Video Recorder (HDPVR), the BlueSky TV box ha... Read more

How to use Bluetooth on BlueSky TV

Learn how to connect and manage Bluetooth audio devices on BlueSky TV. The Bluetooth feature on BlueSky TV is only available with the BlueSky TV 4K Box hardware at this time. How to connect a deviceHow to disconnect a deviceHow to remove a device How... Read more

Hardware Information - BlueSky TV 4K box

Learn about the features and specifications of Shaw's BlueSky TV 4K box. The BlueSky TV 4K box brings a sleek new design, and introduces exciting features like 4K support for Netflix. Up to three BlueSky TV boxes may be networked together in your hom... Read more

How to access Crave on BlueSky TV

Learn how to access your Crave subscription and included content with BlueSky TV. There are a couple of ways to access the full catalogue of Crave content quickly and easily with BlueSky TV, and we will cover these below. Additionally, any listings p... Read more

Song ID on BlueSky TV

Learn how to use Song ID on BlueSky TV. Song ID is an included feature with BlueSky TV that allows you to identify what song is playing while watching TV. With Song ID, just say "What song is this?" to identify what song is playing! Song ID can be us... Read more

Netflix on BlueSky TV FAQs

Find answers to frequently asked questions about Netflix on BlueSky TV. Learn about items such as streaming and video quality of Netflix on BlueSky TV as well as billing information. On November 29, Netflix announced a price increase to their monthly... Read more

How to sign out of Netflix on BlueSky TV

Sometimes you may want to sign out of Netflix on BlueSky TV. Use these steps to learn how to sign out of the Netflix app on BlueSky TV. Sign out of Netflix on BlueSky TVAccess the Netflix app on BlueSky TV.Be sure to select your profile if you have m... Read more

How to use parental controls for Netflix on BlueSky TV

Learn how to use Parental Controls for Netflix on BlueSky TV. Below you will find out how to set restrictions to control the content presented by the Netflix app on BlueSky TV. Parental Control options for Netflix on BlueSky TVYou can control access ... Read more

How to use the BlueSky TV remote with Netflix

Learn how to use the BlueSky TV remote with Netflix. Many buttons on the remote have unique functions within the Netflix app environment, and some are disabled. See the image below for an overview of how each button on the BlueSky TV remote works whi... Read more

How to find and watch Netflix programs on BlueSky TV

Netflix movies and TV shows are integrated directly into the menus, recommendations and search functionality of BlueSky TV - just like other programs on BlueSky TV, making it easy to access everything in one place. Here's how to easily find and watch... Read more

How to access Netflix on BlueSky TV

Learn how to open the Netflix app for BlueSky TV. Netflix can be accessed from BlueSky TV a few different ways including voice commands, the apps menu, and through search results or recommendations. Open Netflix with your voice remoteOpen Netflix fro... Read more

How to sign up for Netflix on BlueSky TV

Learn how to sign up for Netflix on BlueSky TV. Plan options, pricing and billing are handled directly by Netflix. Already a Netflix subscriber? You can use your existing Netflix login credentials to sign in to the Netflix app on BlueSky TV. Sign up ... Read more

How to sign in to Netflix on BlueSky TV

Learn how to sign in to the Netflix app on BlueSky TV. Already a Netflix subscriber? You can use your existing Netflix login credentials to sign in through the Netflix app on BlueSky TV. If you are not an existing Netflix subscriber, you can sign up ... Read more

Using Netflix on BlueSky TV

Learn how to use the Netflix app with BlueSky TV to access the Netflix content library. The Netflix app and content library are seamlessly integrated into the BlueSky TV platform, allowing us to freely binge watch all our favourite shows in one place... Read more

Troubleshooting Netflix on BlueSky TV

Learn how to fix common issues with Netflix on BlueSky TV by using these basic troubleshooting tips. This article will provide insight into some basic troubleshooting tips including how to resolve the following issues: Cannot see Netflix on BlueSky T... Read more

NHL Centre Ice returns for the 2019/2020 season

Shaw is pleased to offer NHL Centre Ice for the 2019/2020 hockey season. Delivering up to 37 regular season out-of-market NHL games per week in high definition, NHL Centre Ice gives you access to every bone-crushing hit, every top corner snipe and ev... Read more

Shaw Go Gateway app settings

The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Learn more about the sett... Read more

Bravo GO Mobile App

Learn how to download and access the Bravo GO mobile app to enjoy your favourite Bravo shows and content. From high profile dramas to feature films, Bravo GO offers a library of entertaining on-demand past seasons of fan-favourite Bravo shows. Video ... Read more

Space GO Mobile App

A long time ago in a galaxy far, far away…. people used to watch television shows just on their television. While we have yet to master warp speed or time travel, Space is now fully upgraded for mobile viewing on phones, tablets, and other gizmos, so... Read more

Tips & Tricks: BlueSky TV

From accessing free movies to using the Voice Remote, BlueSky TV provides Shaw customers with a great viewing experience. Use these video tips and tricks to improve your BlueSky TV viewing experience. BlueSky TV Tip: Restart without recording BlueSky... Read more

Equipment Info: Shaw TV box energy consumption

This article provides information about Shaw hardware. This information is provided by Shaw pursuant to the Canadian Energy Efficiency Voluntary Agreement (CEEVA) for TV boxes, of which Shaw is a signatory. Power measurements represent the TV boxes a... Read more

BlueSky TV Labs

With BlueSky TV Labs, you can try out new and experimental features of BlueSky TV. Consider these features as being in “demo” mode; as such they may become unavailable or may not work as expected. The features listed below are examples and may be rem... Read more

BlueSky TV tuner information

Learn how the tuners will be shared between the BlueSky TV digital box and BlueSky TV portal. With a single BlueSky TV cable box, up to 6 shows can be recorded at once. This document will demonstrate how the tuners will be shared between the BlueSky ... Read more

BlueSky TV frequently asked questions

Learn about BlueSky TV hardware items, functionality, menu settings and billing information with our list of frequently asked questions. About BlueSky TVBlueSky TV FAQsDid You Know With BlueSky TV your voice is our command. The voice remote provides ... Read more

BlueSky TV Power Preferences options

Learn how to manage Power Preferences and how to use the Power Saver option in BlueSky TV to reduce the amount of energy your BlueSky TV digital box uses. The Power Saver feature allows you to set energy savings mode and restart options that help con... Read more

How to change the menu language in BlueSky TV

Learn how to change the menu and guide language in BlueSky TV. Current options for the menu language include English (US) or English (Canada).Did You Know The quickest way to access Language Settings is pressing the microphone button on your BlueSky ... Read more

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