Having trouble using Amazon Prime Video on BlueCurve TV? This page includes tips for fixing common issues with the Prime Video app and service.

Unable to sign in to Prime Video

If you can't sign in to Prime Video, be sure to follow the steps below:

  1. Check that you have followed the steps to sign in, and that you're using the correct username and password.
  2. Visit Amazon Customer Support for help with signing in to your Amazon Prime account.

Note: Your Prime Video account (username, password, billing details, etc) is handled by Amazon.

Prime Video app won't launch or is frozen

If the Prime Video app won't launch, is frozen, or you're seeing an APPS error message on your TV, try these steps to fix it:

  1. Exit the app or show you're watching, then try launching it again.
  2. Restart your BlueCurve TV box, then try watching Prime Video again.

Video playback issues

If you're seeing playback issues with Prime Video content such as buffering, low quality, or errors, try these steps:

  1. Exit the app or show you're watching, then try launching it again.
  2. Restart your BlueCurve TV box, then try watching Prime Video again.
  3. Check for Internet connectivity issues -- a slow connection may affect playback quality
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