Really sorry you've had such terrible experiences with Blue Sky. We get mighty frustrated when it freezes up or we get kicked off of Crave or On Demand. The more often it happens, the shorter our patience gets and yet still we have not gone thru 3 weeks of no tv at all. That would be asking too much for any customer. Really hope your issues have been resolved and you have been financially compensated. I was bothered by seeing that there was no response at all to your post in over 12 weeks. We all pay really good money and deserve decent service. Best Wishes fellow consumer.