What a mess this Shaw package was!!!! It contained the cable box and remote so everything seemed right. Unfortunately I couldn't get the remote to work so I went with a tech chat. No help there.
But I thought the buttons on a remote like the Shaw remote lit up when pressed. This remote didn't do that. So I took a chance and replaced the batteries and VOILA it came to life and everything related to the TV and programming came alive.
Shaw should check these remotes for dead batteries!!! They were likely made offshore 15 years ago and were deader than a door nail. Nice going Shaw!