Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I have the app installed and am signed in, but the screen is blank or I will get a message 'We didn't find a match'.

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Re: Can't get FreeRange TV to work on my iphone

shaw-tony
Moderator
Moderator

Hey cherylc,

Thank you for reaching out! Are you noticing the same issue when you try to access the web version of FreeRange TV? If you are, I will recommend reaching out to our technical support members to help investigate and fix that issue.

Cheers,

Tony | Community Mod.

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Re: Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I tried the web version and it's not working either.  I was hoping this was something easy as I really don't like waiting around for support.  Shaw has some good options, like chat and call-back, but it still takes over an hour of waiting around before you can reach someone. 

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Re: Can't get FreeRange TV to work on my iphone

shaw-tony
Moderator
Moderator

 looks like it may be an account related issue. We do have contact options such as Twitter and Facebook as well for your convenience. I appreciate your patience in reaching out.

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Re: Can't get FreeRange TV to work on my iphone

cherylc
Grasshopper

I'm not on Twitter, but I'll try Facebook.

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