I’ve been having really bad service with my internet and tv, I’ve had Shaw out three times now and they can’t seem to fix the issue, I’m in a contract with only being in it for one year so far, as my issue is completely a service issue and I’m not getting what I signed up for would I still be on the hook for the large cancellation fee if I dump Shaw and go back to Telus? I’ve given Shaw chances to fix the issues and they haven’t.
@dfaminoff78 -- would I still be on the hook for the large cancellation fee if I dump Shaw and go back to Telus?
Yes, a contract is a contract.
However, twice this year, as recently as last week, TELUS has offered me a "buy out" of the remaining months of my two-year Value Plan, if I switch to TELUS. I presume that TELUS would give me 9*$20 of "credit", rather than "cash", if I signed a 2 (or was it 3?) year contract.
Or, while reading this message, scroll-down to see:
and click that "Your Voice" hyperlink, to give your feedback directly to Shaw.