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Cancel service due to poor service

Grasshopper

Hello,

I’ve been having really bad service with my internet and tv, I’ve had Shaw out three times now and they can’t seem to fix the issue, I’m in a contract with only being in it for one year so far, as my issue is completely a service issue and I’m not getting what I signed up for would I still be on the hook for the large cancellation fee if I dump Shaw and go back to Telus? I’ve given Shaw chances to fix the issues and they haven’t.

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-- would I still be on the hook for the large cancellatio...

Grand Master

@dfaminoff78 -- would I still be on the hook for the large cancellation fee if I dump Shaw and go back to Telus?

Yes, a contract is a contract.

However, twice this year, as recently as last week, TELUS has offered me a "buy out" of the remaining months of my two-year Value Plan, if I switch to TELUS.  I presume that TELUS would give me 9*$20 of "credit", rather than "cash", if I signed a 2 (or was it 3?) year contract.

Or, while reading this message, scroll-down to see:

Capture.JPG

and click that "Your Voice" hyperlink, to give your feedback directly to Shaw.

 

 

 

 

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