Error Code 22471

kingsland3
Grasshopper

Anyone else experiencing an error code 22471?  It is not listed anywhere and I'm not able to watch Shaw

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hmm, that is certainly odd. What troubleshooting steps ha...

shaw-tony
Moderator
Moderator

@kingsland3 hmm, that is certainly odd. What troubleshooting steps have you tried so far? Are you seeing that on multiple TVs?

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On the Shaw Support web-site, I see some "scheduled outag...

mdk
Grand Master

On the Shaw Support web-site, I see some "scheduled outages" -- usually "overnight" -- for "maintenance". Do any of those outages apply to your physical location?

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I called Shaw Friday and the technical people indicated t...

Chris2021
Grasshopper

I called Shaw Friday and the technical people indicated that they were sending the problem up as they could not help (unplugging everything and replugging did not work) and someone would contact me in 24 to 48 hours. We are now Tuesday late afternoon and no one has contacted me yet and the problem is still there.

Shaw use to have fantastic customer service, but in recent years it has been going down. 

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-- Be a "nag". Contact them again (1-888-472-2222 or www....

mdk
Grand Master

@Chris2021 -- Be a "nag".

Contact them again (1-888-472-2222 or www.shaw.ca/chat ) and ask about a credit for the "missed" days of TV service.

 

 

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