Error Code 22471

kingsland3
Grasshopper

Anyone else experiencing an error code 22471?  It is not listed anywhere and I'm not able to watch Shaw

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hmm, that is certainly odd. What troubleshooting steps ha...

shaw-tony
Moderator
Moderator

@kingsland3 hmm, that is certainly odd. What troubleshooting steps have you tried so far? Are you seeing that on multiple TVs?

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On the Shaw Support web-site, I see some "scheduled outag...

mdk
Grand Master

On the Shaw Support web-site, I see some "scheduled outages" -- usually "overnight" -- for "maintenance". Do any of those outages apply to your physical location?

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I called Shaw Friday and the technical people indicated t...

Chris2021
Grasshopper

I called Shaw Friday and the technical people indicated that they were sending the problem up as they could not help (unplugging everything and replugging did not work) and someone would contact me in 24 to 48 hours. We are now Tuesday late afternoon and no one has contacted me yet and the problem is still there.

Shaw use to have fantastic customer service, but in recent years it has been going down. 

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-- Be a "nag". Contact them again (1-888-472-2222 or www....

mdk
Grand Master

@Chris2021 -- Be a "nag".

Contact them again (1-888-472-2222 or www.shaw.ca/chat ) and ask about a credit for the "missed" days of TV service.

 

 

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Did your VOD error get fixed?  If so, what did they do?...

gary_hall
Grasshopper

Did your VOD error get fixed?  If so, what did they do?  I have the same ongoing problem with VOD error 22471 on both of my PVR's.  Tech support has previously corrected the issue by removing and then re-adding VOD to my account, but the fix doesn't last long.  They say signal levels looks good.  But the problem is persistent.

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Which cable box do you have?

rstra
Grand Master

@gary_hall Which cable box do you have?

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I have a couple of Motorola DCX3400-M's and a DCX3510-M....

gary_hall
Grasshopper

I have a couple of Motorola DCX3400-M's and a DCX3510-M. The VOD problem is on all of them. I just got off of a chat with Shaw tech support. They sent a refresh signal which allowed me to get past the VOD error into the VOD guide/menu. That's what they always do and, based on past experience, that should work for a few days, then back to the error. Also, when I am able to get past the error and stream VOD content, there is quite a bit of pixelation and macroblocking.

Tech support said my signal levels are good. I asked about the OOB channel signal as I think VOD uses that instead of in-band. They didn't comment. I asked if I'm in the correct node/DAC. They didn't comment. They said I need to arrange to have a tech come out and have a look.

FYI...all channels are fine except VOD.

 

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Yes, you need a service call, the people in the office ca...

rstra
Grand Master

@gary_hall Yes, you need a service call, the people in the office can’t check all signal levels and can only check the 3510. 

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The 3400's should still be supported, correct???

gary_hall
Grasshopper

The 3400's should still be supported, correct???

 

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