Terribly sorry that this message was missed! Please note,...

shaw-monica
Moderator
Moderator

@Roger_d_s Terribly sorry that this message was missed! Please note, this platform is not closely monitored like our other platforms.

Down the road, if you are needing immediate assistance, contacting our team at https://www.shaw.ca/contact-us is the best method to get in touch.

What sort of troubles are you experiencing with your new service?

 

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Having the exact same issue. Very frustrating.

Mark1978
Grasshopper

Having the exact same issue. Very frustrating. 

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-- having the exact same issue In this thread, two weeks...

mdk
Grand Master

@Mark1978 -- having the exact same issue

In this thread, two weeks ago, @shaw-monica wrote:

if you are needing immediate assistance, contacting our team at https://www.shaw.ca/contact-us is the best method to get in touch.

You probably have a "signal-strength" issue. Contact Shaw (1-888-472-2222 or www.shaw.ca/chat ) and get a Shaw Agent to remotely logon to your cable-modem, for the Agent to view the "signal-strength" reaching your device.  Any "poor" result will cause the symptoms that you have stated. If necessary, the Agent will book a site-visit from a technician, to trouble-shoot.

There are a few things that you can try, before contacting Shaw:

  1. if you have a 1-to-2 coaxial-splitter between your cable-modem and the wall-socket, temporarily bypass it, by connecting the cable-modem directly to the wall-socket, to see if that splitter is causing the problem. 
  2. make sure that all the coaxial-cables are tightly-connected at each end.
  3. try a different coaxial cable.
  4. try a different Ethernet cable between the cable-modem and your computer.
  5. if you have an active cable wall-socket in a different room in your domicile, temporarily connect the cable-modem to that wall-socket, to see if the coaxial cables inside the walls of your domicile are the cause.

I hope this helps.

 

 

 

 

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