None of these suggestions worked, unfortunately. Gateway app still shows no channels - just blank and a message stating: “There are no channels that match your selection”
@seamic Sorry to hear that you're still having trouble with the Gateway app. Our technical support team would be happy to take a further look, just click here to get in touch!
I am having the same problems. As of last week I could no longer set recordings. So I uninstalled and reinstalled the app twice. Now I do not even have the guide! I have spent over 2 hours on the phone with your tech support, but it still will not work.
@Copp Try rebooting your Gayeway and then logging in again. If it still doesn’t work, contact MobileApps@sjrb.ca with all the details.
I have rebooted my main Gateway portal already, but do you mean I should reboot the main Gateway box that has the hard drive?
@Copp Doesn’t hurt to try.
That partially worked. Now the Guide shows up on my phone app, and I can ask it to record a program, but it doesn't allow me to extend the time and it does not tell me that the recording is set. However, when I go to the guide on my TV it shows that the recording has been set (with no additional time of course).