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HD box suddenly shows no IP but internet is ok

emmanuelukoh
Grasshopper

I have only had the tv for a day but the internet for three weeks. the HD box suddenly shows no IP and the tv went off while I was watching. support is needed to fix this.

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Re: HD box suddenly shows no IP but internet is ok

Shaw Squad

Hello emmanuelukoh 

That can happen if the box is having trouble communicating with the servers. I've sent a DM to your Community Inbox so we can collect your information and take a look for you. 

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I tried cutting off the power for over 30-sec and it trie...

PatCashel
Grasshopper

I tried cutting off the power for over 30-sec and it tried to reboot but I still get "No IP." What should I expect to see on the unit screen now?

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It may be a signal related issue. I'd recommend trying th...

Moderator
Moderator

@PatCashel It may be a signal related issue. I'd recommend trying the steps here, then power reset the TV box. If you continue to see "No IP", please touch base with technical support to investigate further.

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